Client Audit Manager

Company: Stillman Law Office
Location: Farmington Hills, MI (Onsite)

About Us:

Stillman Law Office is a nationally recognized creditors' rights and collections law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional service to our clients while maintaining the highest standards of compliance, operational excellence, and professionalism.

As our organization continues to grow and evolve, we are seeking a Client Audit Manager to lead client audit activities and support continuous improvement efforts across the Firm. This highly visible role serves as a key liaison between our clients and internal stakeholders, helping ensure we consistently meet client expectations, regulatory requirements, and industry best practices.

Position Summary:

The Client Audit Manager is responsible for managing the Firm's client audit program and supporting ongoing continuous improvement initiatives. This role serves as the primary point of contact during client audits, coordinates audit preparation and responses, oversees remediation activities, and works collaboratively with Firm leadership to ensure compliance with client requirements, regulatory expectations, and industry standards.

The ideal candidate is a proactive problem solver with strong relationship-management skills, exceptional attention to detail, and the ability to effectively lead cross-functional initiatives in a fast-paced environment.

Key Responsibilities:

• Serve as the primary point of contact for clients throughout the audit process, fostering strong relationships and ensuring a professional, responsive audit experience.
• Lead the planning, coordination, and execution of client audits, including scheduling, logistics, documentation requests, and audit readiness activities.
• Partner with Firm leadership and operational teams to gather, review, and deliver audit materials accurately and within established deadlines.
• Ensure audit-related communications, responses, and supporting documentation are complete, accurate, and aligned with client expectations and compliance requirements.
• Facilitate audit interviews, meetings, and requests while representing the Firm in a professional and knowledgeable manner.
• Oversee the development, implementation, and tracking of corrective action plans resulting from client audit findings, ensuring timely and effective remediation.
• Maintain a thorough understanding of client requirements, regulatory obligations, industry standards, and Firm policies to support ongoing compliance efforts.
• Collaborate with internal audit and operational stakeholders to identify risks, evaluate controls, and recommend process improvements.
• Monitor emerging compliance trends, client expectations, and industry best practices, helping drive continuous improvement across the organization.
• Develop and deliver training, guidance, and communications to support employee understanding of requirements, audit expectations, and operational best practices.
• Track audit results, trends, and recurring issues, providing reporting and recommendations to leadership to strengthen compliance performance and operational effectiveness.
• Support the Firm's culture of accountability, compliance, client service, and continuous improvement.

Skills & Abilities:

• Exceptional interpersonal and relationship-building skills, with the ability to establish credibility and foster trust with clients, leadership, and cross-functional teams.
• Strong verbal and written communication skills, including the ability to effectively present information, facilitate discussions, and prepare professional business correspondence and reports.
• Demonstrated ability to lead and manage multiple priorities simultaneously while maintaining accuracy and meeting deadlines in a fast-paced environment.
• Excellent analytical, problem-solving, and critical-thinking skills, with the ability to identify risks, evaluate processes, and develop practical solutions.
• Strong organizational skills and attention to detail, with a commitment to producing high-quality work and ensuring compliance with established requirements.
• Ability to exercise sound judgment and make informed decisions in high-profile, sensitive, or time-constrained situations.
• Proven ability to build consensus, influence stakeholders, and drive initiatives across multiple departments.
• Self-motivated and proactive, with a continuous improvement mindset and a strong sense of ownership and accountability.
• Ability to interpret and apply client requirements, policies, procedures, and regulatory expectations in a practical business environment.
• Comfortable working independently while also contributing effectively within a collaborative team setting.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience utilizing data, reporting, and trend analysis to identify compliance risks, audit findings, and process improvement opportunities.

Education & Experience:

Required Qualifications

• Bachelor's degree in Business Administration, Legal Studies, Compliance, Finance, Accounting, Criminal Justice, or a related field; equivalent professional experience may be considered in lieu of a degree.
• Minimum of 3-5 years of experience in audit, compliance, risk management, quality assurance, legal operations, financial services, collections, or a related field.
• Prior leadership, supervisory, project management, or cross-functional team leadership experience.
• Experience managing multiple projects, deadlines, and stakeholder relationships in a fast-paced environment.
• Strong working knowledge of Microsoft Office Suite, particularly Excel, Word and Outlook.

Preferred Qualifications

• Experience within a law firm, collections agency, financial services organization, banking environment, or other regulated industry.
• Experience coordinating or leading client, regulatory, operational, or compliance audits.
• Knowledge of debt collection regulations, consumer protection requirements, and industry best practices.
• Experience developing and implementing corrective action plans and process improvement initiatives.
• Professional certifications such as Certified Compliance & Ethics Professional (CCEP), Certified Internal Auditor (CIA), Certified Regulatory Compliance Manager (CRCM), or similar credentials.
• Paralegal experience or legal industry experience.

Benefits:

Stillman Law Office offers a competitive benefits package designed to support the health, well-being, and professional growth of our employees after completion of a waiting period, including:

• Medical, Dental, and Vision insurance
• Life and Short-Term Disability insurance
• Paid Time Off and paid holidays
• 401(k) w/ match
• Opportunities for professional development and career growth
• Collaborative and team-oriented work environment
• Employee assistance and support programs
• Ancillary benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, etc. available upon hire and eligibility requirements.

Pre-Employment Requirements:

• A background check and drug test are required before hiring.

Equal Employment Opportunity:
Stillman Law Office is committed to equal employment opportunity and welcomes applicants without regard to race, color, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.