Customer Service Representative - Treasury
- High School Diploma or GED (college course work in communications, accounting, finance, or business-related fields and/or training courses in customer relations, preferred); AND
- One (1) to three (3) years of customer service experience which includes but is not limited to:Â bookkeeping, problem resolution, and cash handling.
- An equivalent combination of education/training and experience may be considered.
- Bilingual at a conversational level, highly preferred.
- Receives, evaluates, and processes incoming calls for assistance by the public; addresses issues, problems, or requests by determining the exact nature of the call, making accurate referrals to the proper source as may be needed.
- Research and process different types of financial transactions, proficiently navigating multiple data bases to identify and ensure payment(s) are properly assigned.
- Processes payments, including but not limited to department deposits, bank deposits for income tax and property taxes, customer payments for property tax, income tax, false alarm and CART.
- Responsible to compile numerous reports on a daily, monthly and annual basis, in addition to special reports as requested (i.e. special assessments on properties, nuisance fees on properties, mobile home specific taxes and NSF fees, etc.)
- Ensure accurate daily balancing of cash drawer at the end of each day for all account transactions, checks, credit card payments, direct deposits, and cash.. Â
- Monitors, and maintains data systems related to Treasury Department operations.
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