Pre-Litigation Collector

Velo Law Office
Grand Rapids, MI
Benefits:

  • 120 Hours PTO
  • 10 Paid Holidays
  • Long Term Disability
  • Life Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Job Description

We are looking for a Collector to join our team in Grand Rapids, Michigan! This position is primarily responsible for fielding inbound calls from consumers to confirm account information, set up payment arrangements and process payments. These individuals must possess a proven ability to overcome objections, be detail oriented, and capable of communicating with others on a variety of levels. This position requires extensive telephone work and data entry skills.

Responsibilities

  • Place collection calls in a fast paced, goal-oriented collections department.
  • Communicate appropriately and professionally with consumers to collect funds, set up payment plans, and respond to basic questions.
  • Provide excellent customer service while contacting consumers on behalf of clients and resolve discrepancies, short payments, small balances, and delinquent accounts.
  • Skip trace accounts according to established practices, using assigned skip tracing tools.
  • Review pre-litigation accounts to determine the appropriate path.
  • Place high volume phone calls to consumers.
  • Collect payments via credit card or direct debit via phone.
  • Follow up on initial contacts.
  • Accurately document all calls and consumer contacts.

Qualifications

  • Any combination of education and experience which has led to the acquisition of the required skills, knowledge, and abilities
  • Self-motivated with strong decision-making capabilities; initiative to work independently with minimal supervision.
  • Ability to meet goals and deadlines in a fast paced, performance driven environment
  • Strong communication and negotiation skills with the ability to multi-task and react quickly in a fast-paced environment.
  • Effective communication, problem solving, interpersonal and teamwork skills are essential.
  • Strong negotiation, problem solving, and probing skills that are utilized in a professional manner

Location:

Grand Rapids, MI

Job Type:

Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday
  • No nights

Work Location:

In person
Posted 2025-09-24

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