Conference Services Manager-Relo to Mackinac Island

Conference Services Manager-Relo to Mackinac Island at Goodwin Recruiting summary:

Experienced hospitality professional role leading conference services at a full-service resort, responsible for planning and executing high-volume group events and coordinating across Sales, Operations, and Food & Beverage. Role includes team leadership, financial oversight of group revenue and budgets, ensuring event documentation accuracy, and optimizing upsell opportunities. Offers generous compensation, relocation assistance with housing/meals, benefits, and opportunities for leadership growth.

Conference Services Manager

Join a renowned hospitality organization recognized for delivering exceptional conference and event experiences at a full-service resort. This pivotal role offers the chance to lead a high-impact team, shape memorable events, and collaborate with leaders across multiple departments.

Conference Services Manager Benefits & Compensation

• Generous base salary and bonus
• Comprehensive health insurance
• 401(k) with company match
• Paid time off (PTO)
• Year-round, full-time position
• Relocation assistance, plus free housing and meals
• Supportive, professional culture with opportunities for leadership growth

Conference Services Manager Requirements & Qualifications

• Associate’s or Bachelor’s degree in Hospitality Management, Business, or related field preferred
• Minimum 5 years of progressive experience in conference services, catering, or event management within a full-service, upscale, high-volume resort or hotel environment
• Strong leadership, organizational, and time management skills
• Exceptional verbal and written communication abilities
• Demonstrated problem-solving skills and ability to manage multiple events simultaneously
• Financial acumen with experience analyzing event revenue and controlling costs
• Proficient in hospitality CRM systems and Microsoft Office applications

Conference Services Manager Day-to-Day Responsibilities

• Oversee the seamless transition from Sales to Operations through detailed planning and communication
• Serve as the primary liaison among Sales, Operations, Food & Beverage teams, and clients to ensure flawless event execution
• Maximize group revenue, upselling food & beverage and ancillary services
• Monitor group room block pickup, cut-off dates, billing, and financial outcomes
• Lead, train, and mentor Conference Services Managers, Coordinators, and Interns
• Ensure the accuracy of Banquet Event Orders (BEOs), group resumes, event documentation, and reporting
• Attend and lead key meetings (pre-convention, BEO, post-event) to deliver successful events
• Track budgets, deposits, billing, and final payments for all group events

This is an excellent opportunity to elevate your event management career with a respected organization offering strong compensation, great benefits, and a chance to make an impact.

Keywords:

conference services manager, event management, group sales coordination, banquet event orders, hotel conference operations, budget and revenue management, team leadership hospitality, guest services, hospitality CRM, banquet catering upsell