Administrative Assistant

Farbman Group
Farmington Hills, MI

HVAC Division / Corporate Support

We are seeking a highly organized and proactive Administrative Assistant to support our growing HVAC division while also assisting with corporate administrative operations as needed. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent customer service and operational support.

The ideal candidate is professional, detail-oriented, adaptable, and comfortable managing multiple priorities while helping build efficient systems and processes within a growing organization.

  • Coordinate scheduling and dispatching for field technicians
  • Manage customer communications including appointment confirmations, follow-ups, and service updates
  • Track and maintain service tickets, work orders, and maintenance agreements
  • Assist with estimates, proposals, invoicing support, and warranty documentation
  • Provide administrative support to the HVAC division and assist corporate operations as needed
  • Support customer coordination and communication as divisions continue to grow
  • Help develop and improve administrative processes, workflows, and organizational systems
  • Maintain accurate records and ensure timely communication between customers, technicians, and leadership

Requirements

  • 2+ years of administrative experience, ideally in a trades or service-based business
  • Strong organizational skills with the ability to juggle priorities across multiple business lines
  • Excellent written and verbal communication
  • Proficiency with Microsoft Office
  • Comfort learning new software
  • Customer-service mindset and a calm, professional phone presence
  • Self-starter who thrives in a growing environment and welcomes evolving responsibilities
  • High school diploma or equivalent required; associate's degree or relevant certifications a plus

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Flexible spending account
  • Employee assistance program
  • Paid time off
  • Parental leave
  • 401(k) plus match
Posted 2026-05-08

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