Senior System Engineer

SENIOR SYSTEMS ENGINEER

About TeamLogic IT

TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure.

With more than 200 locations across North America and more than 750 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and are able to help our clients leverage technology to their advantage. Our philosophy is simple – we work with you the way we’d want someone to work with us, by following our core values.

TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries and we’re proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT.

Synopsis

The Senior Systems Engineer’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the Senior Systems Engineer position will be to respond to support requests in a timely manner, be the initial reference point and subject matter expert for all assigned IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

Systems Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily. The Senior Systems Engineer will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills.

The Senior Systems Engineer works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable and a team player.

TeamLogic IT Core Values:

COMPASSIONATE – We care about clients’ success and believe we have a role in solving their business challenges.
PERSONALIZED – Creating and delivering solutions, not prescriptions, that best meet our customers’ needs.
COMMITMENT – Whatever the challenge, we see the solution through to completion and reliably solve the problems we face.
SECURITY – We will work to earn client trust while effectively and confidentially managing their technology assets.
RELIABILITY – We understand what urgent really means ... we show up on time and are consistently there when our customers need us.
EXCELLENCE – We utilize our expertise, experience, and record of results to deliver outstanding solutions for our clients.
SERVANTHOOD – We exist to serve our clients, our colleagues and our community because we care about helping everyone do what they do best.

Senior Systems Engineer Responsibilities:

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Perform preventative maintenance, including analyzing and improving performance of workstations, printers, and peripherals.
Establishing team-based relationships with all departments and colleagues.
Ensuring company safety and security standards are met. Adherence to all security guidelines
Some network and server solution design and architecture.

Senior Systems Engineer Requirements:

College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
Exceptional written and oral communication skills.
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
Experience writing proposals for technical solutions to fulfill business needs.
Strong understanding of technology and business productivity systems.
Active Directory knowledge and experience.
Familiarity with UTM, IPS, etc. Experience with sophisticated firewalls (Sophos, Meraki, Cisco, etc) a plus.
Experienced leveraging RMM and PSA tools to improve client outcomes. Kaseya RMM and Autotask PSA Experience a plus
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Good problem-solving skills.
Excellent customer service skills.
Ability to work under moderate supervision.
Sales Engineering experience a plus.
MCSA/MCSE and/or other Microsoft certifications and competencies preferred.
Microsoft Desktop operating systems certification preferred.
Valid Driver License and ability to drive to customer locations when required.
CompTIA A+, CompTIA Net+ and/or CompTIA Security+ certifications preferred.

Benefit Conditions:
Waiting period may apply
Only full-time employees eligible

COVID-19 Precaution(s):
Remote interview process
Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely - No
Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:
Health insurance
Paid time off
Professional development assistance
Schedule:

8 hour shift
Monday to Friday
On call
COVID-19 considerations:
On-premises visits to client sites are performed as a last resort, only with all PPE requirements.

Work Location: Multiple Locations