Donor Services and Data Coordinator

Greater Lansing Food Bank (GLFB) i s seeking an individual to fill the role of donor services and data coordinator. Working directly with the Advancement Team, this position will provide general donor assistance and help ensure integrity of donation data to support our fundraising goals. This will be a collaborative position, working with Advancement team members to support donor engagement efforts, with the goal of maintaining efficient and accurate donor records within our Customer Relationship Management (CRM) software. This role will require excellent interpersonal communication skills, and motivation to learn new skills and meet new people.

This is a full-time, non-exempt position (36 base hours weekly), located in Bath, MI. Work hours are generally during normal business hours, Monday through Friday, with occasional evening and weekend hours.

Position Details

Date: May 2026

Title: Donor Services and Data Coordinator

Classification: Nonexempt

Reports to: Donor Engagement Manager

Location: Bath, MI

GENERAL FUNCTIONS

· Import and export gift data and other donor-related information into the CRM in a timely manner

· Responsible for timely entry of check donations

· Responsible for timely approval and management of online donations

· Assist with all gift entry and processing for the Advancement department

· Responsible for producing and sending weekly mailed and email donor thank you/tax compliance letters

· Support stewardship initiatives and execute mailings for varying donor segments, events, and more. Maintaining record of these initiatives and other touchpoints within CRM

· Provide support for volunteer executed donor stewardship needs such as: monitoring supplies, scheduling shifts, printing lists & scripts, entering notes into CRM

· Serve as initial point of contact for general donor inquiries

· Update and maintain mailed letter templates for tax/thank you communications

· Following approved procedures and SOP’s, collaborating with supervisor to continue adapting our data systems to grow with our donors

· Perform regular data maintenance and hygiene within CRM

· Monitor online transactions and regularly identify failing payment methods

OTHER FUNCTIONS

· Support annual events as needed

· Provide support and guidance for advancement team members with CRM and related donor data

· Maintain hard copy and electronic files

QUALIFICATIONS

· Bachelor’s degree or 2 to 3 years of experience in data entry, customer service or similar field

· Proficient use of Microsoft suite, advanced skills in Word and Excel desired

· Experience handling and working with confidential or sensitive data

· Experience with Blackbaud Raiser’s Edge, or similar (CRM) software

· Ability to multitask, during busy seasons of the year or times where we have multiple donor initiatives going at once

· Willingness to learn and understand all aspects of food banking

· Provide donor support motivated by a deep understanding of our mission and who we serve

Compensation and Benefits

This position offers an annual starting salary of $45,000. GLFB provides a comprehensive benefits package, including fully covered individual medical, dental, and vision insurance, a 401(k) plan, paid vacation, sick leave, and paid holidays.

To apply

Please send cover letter, resume and salary requirements to Holly Pace-Hart, human resources director, at [email protected] For additional information, please visit Position remains open until filled. EOE. No phone calls please.

About Greater Lansing Food Bank

Founded in 1981, Greater Lansing Food Bank is a highly visible non-profit organization that provides food assistance to individuals and families in need in Ingham, Eaton, Clinton, Shiawassee, Clare, Isabella and Gratiot counties. Food is distributed through an extensive network of food pantries, shelters, community kitchens, and mobile distributions throughout the seven-county service area.

GLFB is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique

Pay: $45,000.00 per year

Work Location: In person