Consumer Lending Credit and Operations Manager

Job Description

Job Description

Lead the Future of Lending at Community Choice Credit Union
Position: Consumer Lending Credit & Operations Manager
Location: Hybrid | Headquarters in Michigan

Are you passionate about creating smarter lending systems, driving high-impact results, and leading teams to excellence? Community Choice Credit Union is looking for a Consumer Lending Credit and Operations Manager to take our lending strategy to the next level. If you’re a data-driven leader who thrives in a collaborative environment and loves solving complex problems that create real impact for members and team members alike—this could be your next career move.

Why Join Us?

At Community Choice, we believe in making a difference every day. From serving Michigan communities to empowering our team members, we are guided by our core values: Committed, Charitable, Credible, and United. You’ll be part of an innovative, mission-driven credit union where your voice matters and your ideas lead to action.

What You’ll Do:

• Lead with Purpose: Oversee and continuously improve our consumer loan servicing and credit monitoring functions, with an emphasis on speed, accuracy, and scale.
• Elevate Lending Operations: Streamline workflows, optimize systems, and reduce friction for both our team and members.
• Drive Insights: Use your analytical expertise to create dashboards, evaluate portfolio health, and provide actionable recommendations to leadership.
• Shape the Member Experience: Collaborate across departments to simplify and digitize the lending journey—creating seamless, modern experiences.
• Coach a High-Performing Team: Mentor, support, and develop a team of professionals committed to excellence in service and operations.
• Own the Metrics: Monitor performance indicators like delinquency, charge-offs, exception tracking, and credit risk.
• Lead Strategic Projects: From system automation to merger integrations, you'll be at the forefront of initiatives that shape our credit union's future.

What We’re Looking For:

• A results-driven leader with 2–5 years of experience in lending operations and management, especially within consumer, indirect, business, or credit card lending .
• A Bachelor’s degree and deep understanding of lending regulations, credit analysis, and portfolio management.
• A proven ability to coach, lead, and inspire high-performing teams.
• Someone with strong business acumen and advanced data analysis skills who can turn numbers into narratives.
• Experience designing scalable processes and identifying automation opportunities to improve efficiency.
• An effective communicator and cross-functional collaborator who thrives in a dynamic, fast-paced environment.

What You’ll Love About Working Here:

• Hybrid flexibility with meaningful in-person collaboration.
• A strong focus on employee development and leadership coaching.
• Opportunities to lead high-impact projects that shape our organization and our communities.
• A workplace rooted in purpose and service , where you’ll make a difference every day.

Ready to make an impact?
Apply now and join a team that’s passionate about building a better lending experience—together.