Learning Experience & Event Specialist
- Learning Program Management & Delivery:
- Lead the coordination, scheduling, and execution of recurring Skill Up programs, including managing speaker requests, preparing session materials, and technical setup for virtual and in-person delivery.
- Host and facilitate live learning sessions, ensuring a smooth and engaging experience for presenters and participants, including managing Q&A and interactive elements (e.g., polling tools).
- Manage the intake process for new Skill Up requests, coordinating with content owners and subject matter experts to schedule and promote upcoming sessions.
- Oversee the post-event process, including attendance tracking, distribution and analysis of Net Promoter Score (NPS) surveys, and reporting on key program metrics.
- Instructional Design Support:
- Collaborate with instructional designers and pod members on learning needs analysis to identify critical skill gaps within the organization.
- Contribute to the analysis of learning program effectiveness, using data to inform future content development and program adjustments.
- Support the application of innovative instructional design principles in the development and delivery of learning experiences.
- Event Planning & Execution (PDD & GLITS):
- Plan, organize, and execute large-scale corporate learning events such as Personal Development Days (PDDs) and the Global Learning & Innovation Technology Summit (GLITS).
- Coordinate event logistics, including venue/platform selection, scheduling, speaker management, and attendee communications.
- Collaborate with internal stakeholders (e.g., Finance, IT, Communications, other Pods) and external vendors to ensure all event requirements are met within budget and timelines.
- Manage the procurement of event materials and services, adhering to company purchasing policies and utilizing corporate card processes when applicable.
- Provide on-site and virtual event support, troubleshooting technical issues and ensuring a positive experience for all participants.
- Communication & Resource Management:
- Maintain and manage key communication channels, including the ET L&D Learning Calendar (SharePoint/MS Teams integration), ensuring all event information is accurate and up-to-date.
- Develop and distribute event-related communications, invitations, reminders, and post-event summaries.
- Organize and manage event documentation, templates, and resources on designated SharePoint sites and shared drives.
- Serve as a knowledgeable resource for team members regarding event best practices, technical tools, and procurement processes.
- Reporting & Analytics:
- Collect, analyze, and report on key event metrics, including attendance, engagement, and participant feedback (NPS) to assess program effectiveness and inform future strategy.
- Utilize data to identify trends, opportunities for improvement, and demonstrate the value of learning initiatives.
- Collaboration & Stakeholder Engagement:
- Actively participate in team stand-ups, agile pods, and project meetings, providing updates and collaborating on shared goals.
- Build and maintain strong relationships with internal clients, external partners, and vendors.
- Education: Bachelor's degree in Instructional Design, Learning & Development, Event Management, Communications, Marketing, or a related field.
- Experience:
- Minimum of 3-5 years of experience in corporate event management, learning program coordination, or a similar role within a large organization.
- Proven track record of successfully planning, executing, and reporting on virtual, hybrid, and in-person events.
- Experience with end-to-end management of learning programs, from scheduling to post-event analysis.
- Technical Proficiency:
- Strong proficiency with Microsoft Teams for virtual event hosting, scheduling, and communication.
- Advanced proficiency with SharePoint for site management, document organization, and content sharing.
- Experience with event registration platforms (e.g., Cvent, Eventbrite, or internal proprietary systems).
- Familiarity with survey tools (e.g., Qualtrics, SurveyMonkey) and polling tools for audience engagement.
- Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
- Skills:
- Exceptional organizational skills with meticulous attention to detail and ability to manage multiple projects simultaneously under tight deadlines.
- Strong verbal and written communication skills, with the ability to clearly articulate information to diverse audiences.
- Proactive problem-solver with a strong bias for action and ability to troubleshoot technical issues during live events.
- Excellent interpersonal skills, with a collaborative mindset and ability to build rapport with internal and external stakeholders.
- Data-driven approach to evaluating program success and identifying areas for improvement.
- Ability to contribute to learning needs assessments and gap analysis efforts.
- Preferred Qualifications:
- Experience working in a large, global corporate environment.
- Familiarity with Agile methodologies and sprint-based work environments.
- Experience with learning management systems (LMS) and Human Capital Management (HCM) systems.
- Certification in event management or project management.
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