IT Business Analyst
- Lead technology initiatives that impact multiple departments.
- Work for a family-owned, stable, and rapidly growing organization.
- Collaborate with a team focused on operational improvement.
- Analyze current IT infrastructure and recommend improvements.
- Collaborate with vendors and use Power BI to deliver insights.
- Serve as the onsite contact for hardware, software, and communications systems.
- Manage relationships with software vendors and MSP.
- Support integration of phone systems, file storage, and communication tools.
- Assist in managing product roadmaps and system development plans.
- Support cybersecurity initiatives and help identify and mitigate risks.
- Partner with internal teams to implement tech-driven process improvements.
- Travel occasionally to other sites.
- Applicable education, technical training, or equivalent experience.
- Experience analyzing IT infrastructure and supporting end-user technology.
- Familiarity with vendor management and SLAs.
- Proven experience in IT hardware setup, troubleshooting, and warranty coordination.
- Strong troubleshooting skills with Windows OS, Microsoft 365, and common business applications.
- IT asset management.
- Network support including IP, DNS, DHCP, switches, firewalls rules, and access points.
- Strong collaboration and communication skills.
- Ability to support technology adoption in operational environments.
- Experience with BI platforms or cloud-based data architecture.
- Familiarity with phone system integration and communication tools.
- Exposure to cybersecurity best practices.
- Experience supporting technology in industrial settings.
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