Student CARE and Outreach Case Manager - Dean of Students Office

This position provides case management support to students referred to the Dean of Students Office. This role works directly with students to help identify concerns and connect them with appropriate campus and community resources. Working under the guidance of senior staff, this role supports students experiencing a range of personal challenges, including family emergencies, mental health or medical concerns, financial or basic needs, and academic difficulties. The position collaborates with campus partners to promote student well-being and persistence.


This is a 0.8 FTE position. The Student CARE and Outreach Case Manager will work a standard 40-hour/week schedule during the Fall and Winter semesters and reduce to a 6.25 hours/week schedule during the months of June and July.

Salary & Benefits:

$40,240 - $ 44,240 , commensurate with experience

Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.

Primary Duties:

• Under the direction of leadership, provide direct support to students through case management services, including resource referral, follow-up, and basic self-advocacy support.

• Provide outreach, educational opportunities, and other student services as appropriate.

• Collaborate with campus partners within Student Affairs and across the university and participate as a member of the University CARE Team.

• Assist in providing consultation to faculty, staff, and supporters regarding student challenges, concerns, and appropriate referral options.

• Promote holistic development and integrated care to foster student success.

• Assist in maintaining relationships with community-based resources within the Allendale & Grand Rapids Community.

• Maintain all required documentation of activities within Maxient database system.

• Support compliance with reporting requirements under Title IX, the Clery Act, and other applicable regulations, in consultation with supervisor.

• Demonstrate commitment to working with traditionally underserved or marginalized populations and assist in connecting students to appropriate campus support.

• Perform other duties as required/assigned by leadership.

Required Knowledge, Skills, and Abilities:

• Bachelor’s degree in social work, psychology, or related field.

• One (1) year of relevant experience in case management, student support, human services, or related area (internships and graduate assistantships may be considered).

• Ability to work effectively with all constituents (students, faculty, administration, community members, parents and supporters).

• Demonstrated ability to exercise professional judgement and leadership, including the ability to work independently.

• Strong interpersonal skills, including strong oral, written, and listening communication capabilities.

• Ability to manage sensitive information and maintain confidentiality.

• Ability to establish and maintain professional working relationships with colleagues and be thoughtful of multicultural environment.

Preferred Knowledge, Skills, and Abilities:

• Master’s degree (completed or in progress) in student affairs, social work, psychology, or related field.

• Experience working in higher education environment or student support setting.

• Experience working with Maxient Database System.

• Experience working in the areas of crisis management, behavior intervention, and community standards in higher education environment.

• Working knowledge of Title IX, FERPA, and other regulations associated with the position.

• Demonstrated success in collaborating with campus wide stake holders.

How to Apply:

Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact [email protected] . If you need technical assistance, please contact Human Resources at [email protected] .

Applicants must be legally authorized to work in the United States and must not require sponsorship now or in the future.

Application Deadline:

Application review begins June 15. This posting may be closed at any time at the discretion of the University.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See . TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.