Dispatcher

Job Description

Job Description

The Rapid is hiring a Dispatcher to join our team!

Are you calm under pressure, quick-thinking, and committed to keeping people moving safely and efficiently? We're looking for a dependable Dispatcher to serve as the communication hub for our transit operations-supporting Bus Operators, coordinating service, and ensuring a smooth ride for the public. If you're ready to play a critical role in day-to-day transit success, this safety-sensitive position is the next stop in your career.

About Us:

At The Rapid, we're more than just buses-we're a vital connection between people, places, and opportunities. As a public transportation provider, we serve our community with dependable and accessible transit options. Our team is committed to safety, service, and innovation, helping riders get where they need to go while shaping a more connected future for our region. We serve the following communities: Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming.

As a Dispatcher, You Will:

• Perform daily dispatching and related activities; coordinate trip assignments; monitor radio communications; monitor operator adherence for show and reporting times.
• Maintain all dispatch records, including daily time records and prepare reports.
• Assist in the safety and security of the operations with Federal, State or Local Law enforcement personnel.
• Prepare, compile, and submit timely reports on work activities, operations, production, or work-related accidents/incidents.
• Manage multiple priorities seamlessly.
• Other duties as assigned.

What We're Looking For - Minimum Qualifications:

• Associate's Degree in business management, or 60 credit hours equivalent; AND two years full-time or part-time equivalent dispatching public transportation, high volume service call center, or related field experience will be considered in lieu of education; OR any equivalent combination of education and experience as defined above.
• Must possess a valid Michigan license with less than 4 points. Points greater than 4 will automatically disqualify the applicant from consideration.
• Must possess CDL B, with Air Brake and Passenger endorsement, or is capable of obtaining CDL B with Air Brake and Passenger endorsement.
• Basic computer skills including Microsoft office suite.
• Ability to learn proprietary software/hardware as necessary.
• Ability to perform under stressful conditions and react appropriately

Here's what you can look forward to as a valued member of our team:

• $27.36/HR (nonexempt status)
• Schedule: Varies
• Health Insurance - We offer three medical plan options through Priority Health for you and your spouse, and/or children. A Health Savings Account with an employer contribution and match is available with our High-Deductible Health Plan!
• Dental Insurance - The Rapid offers two dental options through BCBSM, including orthodontic coverage.
• Vision Insurance - Is offered through BCBSM, utilizing the VSP network.
• Retirement Contribution - You are eligible to participate in a 457 Retirement Saving plan on your first day. We also offer a 10% employer contribution to a 403(b) Retirement Saving plan.
• Life Insurance and Disability Insurance -The Rapid provides Basic Life and AD&D Insurance, short-term and long-term disability. You are able to purchase additional life insurance coverage for yourself and dependents.
• Wellbeing and Fitness - We provide an employee assistance program. You can enjoy our onsite fitness center and gym membership reimbursement.
• Explore your community - Your employee badge is your ticket (and your eligible dependents) to riding The Rapid for FREE!
• Vacation - Your vacation time accrues at 8 hours per month, and sick time accrues at 6 hours per month.

The Rapid is an EEO Employer. Minorities, veterans, and women are encouraged to apply. The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need an to request an accommodation at any point during the application/interview process.