Manager, Product Services & Delivery
Responsibilities:
- Manage team capacity and workload planning
- Define and monitor operational metrics and KPIs to drive accountability and track progress
- Coordinate work and priorities across teams to ensure alignment and resource allocation
- Approve and manage process changes at the team level to maintain operational stability
- Directly manage and mentor Team Leads, empowering them to manage their teams effectively while maintaining departmental cohesion
- Translate high-level objectives and strategies into actionable workstreams for Team Leads
- Serve as the primary operational liaison for external partners, stakeholders, and clients
- Lead onboarding of new hires, facilitate cross-training initiatives, and maintain robust continuity planning to protect against operational gaps
- Conduct regular performance reviews and provide ongoing coaching to develop team members’ professional skills
- Manage escalations from the team and ensure any issues are resolved in a timely manner
- Coordinate with VP of Product Services and collaborate with internal stakeholders (PMO, Software Development) to ensure operational alignment with product roadmap and organizational goals
- Bachelor’s Degree in Business, Health Administration, Computer Science or other related field.
- 7+ years in product management or product operations, or equivalent combination of education and experience.
- Prior leadership experience required; 3+ years preferred.
- Experience in benefits, health insurance, or healthcare technology required.
- Ability to make decisions under pressure.
- Excellent critical thinking and problem-solving skills.
- Exceptional written and verbal communication skills.
- Proven ability to design scalable, complex processes.
- Proficiency in project management methodologies (Agile preferred).
- Strong capability in creating technical requirements and process documentation.
- Exceptional ability to manage relationships with external clients and agents.
AccumTech is a small, but growing, software service company that has annually been voted one of Crain’s Detroit Business Coolest Places to Work by our employees since 2019. Joining AccumTech will give you an opportunity to take on challenging projects in a fast-paced agile environment, take responsibility for the growth of your team, and play a key role in the success and growth of the company. AccumTech was founded in 2014 by experts in data management, pharmacy benefits, healthcare consulting and federal health regulations to assist key stakeholders in the integration of claims data between different consumers. We are based in Ann Arbor, Michigan and offer a competitive benefits package that includes health benefits, a competitive salary, paid time off, a 401K with employer match, and flexible scheduling. AccumTech does not provide Visa sponsorship.
Recommended Jobs
School Bus Dispatcher
Benefits: ~ Training & development School Bus Dispatcher Company: Triumph Transportation Location: Ecorse, MI About the Position: Triumph Transportation is seekin…
Host/Hostess
For this position, pay will be variable by location - See additional job details and benefits below Work in a team-oriented, high-volume, fast-paced, guest-centric environment to provide gu…
Construction Services Technician - MDOT
Construction Services Technician - MDOT Job Details Join one of Traverse City's oldest and reputable consulting firms. As a smaller firm with over 75 years in business, good relationships are essent…
Metallurgical Operations Specialist
Do you want to make meaningful contributions to the world of metals? TW Metals is looking for Metallurgical Operations Specialists who are ready to change the game! Join our exceptional team and be p…
Class A CDL Truck Driver Hiring Recent Grads
American Bulldog Transport LLC is seeking full-time W-2 Class A CDL drivers, experienced and/or recent CDL school graduates who are eligible for the company’s paid Class A training program. Positi…
Workday Integration Developer
Workday Integration Developer JOB-10045705 Anticipated Start Date February 2, 2026 Location Taylor, TX Type of Employment Direct Hire Employer Info Our client …
Hourly Pooled - Grounds Services
Hourly Pooled - Grounds Services Join Our Campus Community! Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driv…
Truck Driver
Job description Who is Thornapple Excavating? Over the last 40 years, Thornapple Excavating has expanded to become one of the most well-known names in commercial excavating in West Michigan. The…
Commercial Refrigeration Service Technician (EG)
Overview: An Evergreen Requisition is an advertisement for positions that CoolSys continuously hires throughout the year. It is a way for CoolSys to build a database of qualified, interested applican…
Therapist or Social Worker
Make a meaningful difference in K-12 students' lives while living and working in Jackson Hole, WY, at a residential treatment facility serving students aged 8-21 with social, emotional, and behavioral…