Automotive Luxury Experience Advisor

Job Description

AUTOMOTIVE LUXURY EXPERIENCE ADVISOR

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: We’re seeking a Luxury Experience Advisor a polished professional who thrives on creating connections, curating experiences, and delivering exceptional service that reflects the prestige of our luxury brands. As our Luxury Experience Advisor, you’ll be the embodiment of LaFontaine’s promise to deliver The Family Deal with a touch of sophistication. You’ll guide clients through an elevated car-buying experience one that’s seamless, personal, and unforgettable.

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Essential Duties & Responsibilities:

• Welcome and engage guests with warmth, professionalism, and genuine hospitality.
• Curate vehicle presentations tailored to each client’s lifestyle and preferences.
• Ensure a flawless purchase experience.
• Host exclusive test-drive appointments, delivery experiences, and attend private events.
• Anticipate client needs before they’re expressed, exceeding expectations at every turn.
• Build long-term relationships that inspire loyalty and repeat business.
• Represent the LaFontaine Luxury brand with confidence, elegance, and enthusiasm.

Skills & Qualifications:

• Experience in luxury hospitality, concierge service, or premium automotive sales.
• Exceptional interpersonal and communication skills.
• Poise, attention to detail, and a genuine passion for creating memorable experiences.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Professional presence and an appreciation for luxury brands and design.
• Valid driver’s license and clean driving record.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability , Responsibility , Respect , Communication , Teamwork , Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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