Area Director (Michigan Region)
- Incredible Discounts:
- Monthly Dining Allowance
- 50% Dining and Carryout
- 40% Retail Wine
- 20% Retail and Private Events
- Monthly Complimentary Wine Tasting for Two
- Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
- Company Matching 401(k) Retirement Savings Plan
- Flexible Savings Accounts- Health and Dependent Care
- Health Savings Account
- Long-Term Disability; Voluntary Short-Term Disability
- Basic Life and AD&D Insurance (with option to purchase additional coverage)
- Paid Parental Leave
- Highly Competitive Pay plus Team Member Incentives & Rewards
- Paid Time Off
- Milestones Recognition Program
- Complimentary Gym Membership in RSC Building
- Hybrid Work Week (3 days in office, 2 days remote, depending on role)
- Oversees 4-9 restaurant operations within a region
- Holds GMs accountable for the overall success and results of the wine club community
- Takes steps to ensure financial metrics are met; analyzes sales and financial reporting and conducts P&L analysis meetings with each GM weekly to respond to negative variances or trends
- Manages people and assigned operating systems:
- Verifies restaurants are appropriately staffed and training dollars are within budget
- Approves salaried management hiring decisions and recommends compensation package
- Ensures GMs develop managers to execute their responsibilities and effectively manage departments
- Effectively operates computer systems and utilizes technology
- Training programs are verified, and service reports (NBA’s, mystery shop and guest service) are reviewed and discussed; operational checklists including safety and sanitation audits are completed and documented
- Strategically navigates through challenges that occur in the restaurants; investigates and reports pertinent employee relations information to Human Resources and VP of Operations
- Disciplinary action is handled in a timely appropriate manner and fairly and consistently applies; ensures Hot Schedules is being used consistently for documentation and communication with team members
- Delegates effectively and communicates concise and important information in the restaurants
- Mentors, coaches and develops:
- Educates restaurant management on budget and procedures to achieve Wine Club sales target and understand financial tools
- Focuses on successful development of GMs and the Management Team by consistently using leadership competencies, IPCs, performance appraisals and succession planning
- Represents Cooper’s Hawk vision and values and creates a respectful, positive and professional work environment
- Encourages GMs to recognize exceptional service and teamwork; shares best practices on weekly GM calls
- Verifies operational decisions are in alignment with company culture and values and challenges managers to find ways to create Community with team members and have fun at work
- 2-4 years of multi-unit management experience in high volume, full-service restaurant or retail industry
- Minimum 1 years of experience as a Senior General Manager with Cooper’s Hawk or 5 years of GM experience
- Excellent verbal and written communication skills
- Ability to read, understand and communicate in English
- Demonstrates strong intrapersonal skills and advanced understanding of compliance, risk, employment laws and Company policies
- Extensive knowledge of food, safety and service standards
- Commitment to creating Community with team members and Guests
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Preferred certifications include ServSafe and state/local licensing requirements
- 80% travel required
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