Customer Support Agent

Overview

The Claims Customer Service Representative manages

inbound calls related to existing homeowner claims, requiring navigation across

multiple systems to research and resolve issues. Handle escalated calls, update

case notes, and serve as a liaison between Proctor, homeowners, and lenders.

What You’ll Do

• Handle 40–50 daily inbound calls about homeowner claims
• Navigate systems and research claim details to assist customers
• Manage escalations and make outbound calls as needed
• Act as liaison between Proctor, homeowners, and lenders
• Stay calm under pressure and resolve issues professionally
• Document updates in the claim system accurately

What You Bring

• Minimum of 1-2 years of recent customer service experience (escalations, claims, or insurance preferred)
• Must be able to handle difficult callers
• Proficiency in using a Windows PC and navigating software systems
• Typing speed of at least 35 words per minute
• Strong verbal and written communication skills for phone and email interactions
• Stable internet connection for remote training and work
• Reliable transportation for potential onsite needs
• Nice to Have:
  • Experience in insurance, mortgage, auto claims or any type of claims
  • Medicaid/Medicare experience

Schedule & Training

• Contract to Hire
• Work Setup: Onsite during Training then Hybrid (2 days onsite; 3 days WFH)
• Start Date: March 2026
• Shift for Training: 8:30AM - 5:00PM | Monday - Friday
• Location: 700 Tower Drive, Troy, Michigan, 48098
• Available Shifts after Training: (Monday - Friday)
  • 9:30AM - 6:00PM
  • 10:00AM - 6:30PM

Pay and Benefits

• Pay: $18/hour
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Life and disability insurance

Job Type & Location

This is a Contract to Hire position based out of Troy, MI.

The pay range for this position is $18.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Troy,MI.

This position is anticipated to close on Feb 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.