Sales Service Specialist II

Job Details

615 - Zeeland MI

Description

Plascore is an established global manufacturer of honeycomb core composite structures and cleanrooms. Plascores light weight industrial strength honeycomb technology is utilized for a multitude of applications within the aerospace automotive and marine industries. Plascore is an employee driven organization fueled by professional teams with dedicated years of service to manufacturing.

If you are a dynamic individual with excellent technical abilities then Plascore Inc. has the perfect career opportunity for you! We are seeking a dedicated Sales Service Specialist to work hand in hand with our engineering team and customers to provide the best possible service and solutions. The qualified candidate will be part of a dynamic team assisting customers with telephone inquiries entering orders and coordinating with scheduling/shipping to ensure orders are delivered on a timely basis.

JOB SUMMARY: Determine and meet customer needs and coordinate with sales representatives and internal departments to meet these needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Answer customer inquiries in a prompt professional manner.

2. Provide customer service and customer satisfaction with respect to request for quotation order entry expediting shipping and documentation.

3. Determine the appropriate Plascore product suitable for the customers application.

4. Perform contract review on standard and non-standard products.

5. Analyze customer requirements and devise appropriate solutions to customer application issues.

6. Follow up on RFQs to obtain orders or obtain reason for loss.

7. Update customer contact information on Plascores contact management system.

8. Manage samples in sample room.

9. Coordinate trade shows as assigned.

10. Update measures on sales performance and analyze trends.

11. Participate in improving our product processes equipment and methods.

12. Handle internal and external questions in a prompt professional manner.

13. Maintain a clean and safe work environment at all times.

14. Continually look for ways to improve job efficiency and performance.

15. Perform all reasonably related duties as assigned.

Qualifications & Benefits

Education

Bachelors Degree or equivalent work experience

Work Experience:

3-7 years of work experience.

Requirements:

• Must be eligible to work on programs subject to ITAR Regulations. Therefore candidates must be a U.S. Citizen or a U.S. Permanent Resident (Green Card).

Plascore Benefits:

Bonus Programs

• $1200 Employee Referral Bonus - Paid in monthly increments.
• Quarterly Bonus- based on business unit metrics

Health Benefits

• Health Insurance (Medical Dental Vision) with Flex Spending or Health Savings Accounts
  • Free high-deductible health plan for employee only coverage.
• New Hires are eligible for health insurance benefits on day one!
• Company provided short-term and long-term disability coverage
• Employee Assistance Program- including legal & professional counseling services

Paid Time Off

• Paid and unpaid vacation totaling 6 weeks (years of service determines paid portion)
• 8-week paid sabbatical for every 10 years of service
• Paid Holidays
• Parental Leave

401(K) & Roth 401(K)

• 50% match up to 6% for all participating employees.

Educational Support

• Tuition Reimbursement for job-related and certificate programs
• Dependent scholarship to cover up to 100% of tuition cost for child dependents
• Use of training grants like GoingPro to allow for professional development

Childcare

• Flex Spending Account for childcare
• Tri-Share childcare program (2/3 of childcare costs covered)

Company Events

• Annual company picnic
• Annual golf outing
• Annual holiday party

Other Perks

• White-Caps baseball ticket raffles
• Discounts available at: MVP Athletic Club Stellantis Bedslide Enterprise rentals RX Optical
• Clean work environment
• Smooth pace of work
• Family owned and operated.
• Security of work for an established growing company that serves a diverse customer base.
• Bi-Weekly Pay

Consistent with the Americans with Disabilities Act (ADA) it is the policy of Plascore to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact the Talent Acquisition team at

Plascore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age genetic information veteran status disability or other legally protected characteristic.

Required Experience:

IC