Field Service Technician

Job Description

Job Description

Field Service Technician

Location: Plymouth, MI

Pay Rate: $30.00 – $35.00 per hour

Job Type: Contract-to-Direct Opportunity

Work Type: On-site

Benefits: Medical, Dental, Vision, PTO, Paid Holidays – Benefits Begin on Day 1

About the Opportunity

Reliance One is seeking a highly skilled Field Service Technician to support equipment installation, troubleshooting, and customer-facing service operations in Plymouth, Michigan. This role is ideal for a hands-on technical professional with strong mechanical and electrical aptitude who enjoys working directly with customers and solving complex system issues in the field.

In this position, you will serve as a key company representative, ensuring equipment is installed, tested, and operating at the highest level of quality and performance.

Responsibilities

• Serve as a professional liaison and company representative with customers, maintaining a high level of professionalism at all times.
• Lead and support mechanical and electrical installation activities, working independently or alongside skilled trades.
• Install, terminate, and support field wiring along with pneumatic and hydraulic systems, verifying all work against engineering drawings.
• Power up, test, and troubleshoot equipment to ensure proper functionality.
• Perform final electrical quality inspections of equipment prior to release.
• Conduct initial system checks in preparation for commissioning activities.
• Identify, document, and communicate discrepancies to engineering teams for resolution.
• Troubleshoot and repair products and systems in accordance with defined processes and specifications.
• Complete service reports, expense reports, and other required documentation in a timely manner.
• Participate in training programs and actively contribute to skill development and technical growth.
• Provide feedback on troubleshooting procedures and continuous improvement initiatives to improve equipment effectiveness (OEE).
• Perform in-house repairs and post-production testing of equipment as needed.
• Support manufacturing shop floor tasks as assigned.
• Maintain a clean and safe work environment in accordance with 5S standards.
• Communicate effectively with customers, including explaining issues, categorizing problems, and resolving service requests.
• Provide informal operator instruction on products and test systems.
• Drive timely resolution of issues and ensure proper follow-up on open items.
• Maintain assigned calibration equipment and ensure proper usage.
• Complete all required safety training and adhere to safety standards.

Required Qualifications

• Associate’s degree in Engineering or equivalent technical trade school experience.
• Minimum of 2+ years of experience with test automation equipment and test bed operations.
• Strong understanding of mechanical and electrical systems.
• Ability to read and interpret USA ladder logic and European IEC electrical schematics.
• Experience reading and understanding control circuits.
• Ability to power up, troubleshoot, and diagnose equipment issues.
• Strong leadership or coordination experience in technical environments.
• Excellent verbal and written communication skills.
• Ability to handle customer feedback professionally, demonstrating patience and strong listening skills.
• Must be able to independently analyze, categorize, and resolve service issues.
• Willingness and ability to travel 90% or more.

Preferred Qualifications

• Knowledge of complete test cell operations and equipment.
• Experience in manufacturing or automated test environments.
• Strong troubleshooting experience with complex electromechanical systems.

Must-Have Requirement

• Soldering experience and wire termination experience is required.

This is an excellent opportunity for a motivated technician who enjoys hands-on field work, customer interaction, and solving complex technical challenges in a fast-paced environment.

Reliance One, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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