Appeals Billing Coordinator

Job Description

Job Description

Appeals Billing Coordinator

Kitch Attorneys & Counselors, PC is a law firm of approximately 200 employees with headquarters in Detroit, Michigan. Kitch is seeking to hire a full time Appeals Billing Coordinator in a hybrid capacity with up to 2 days per week being remote after 6 month training period or with manager approval. Onsite work would take place in our Detroit office. Excellent benefits and PTO policy; pay is commensurate with qualifications.

An Appeals Billing Coordinator is responsible for executing the appeals process for the firm. Individual will work with billing and accounting staff, attorneys and clients. The primary purpose of this role is to provide attorneys with opportunities to appeal invoices that were significantly adjusted and reduced by clients (namely insurance entities). This position requires a strong communicator with excellent interpretation, problem solving, and tech/navigation skills. Attention to detail, persistence and execution are key factors to success.

Position Responsibilities

· Reports directly to the E-Billing Manager.

· Prepare and send appeal opportunities to attorneys using various formats.

· Execute the completion of an appeal by its designated due date. Due dates typically range from 15-60 days after an invoice is initially approved.

· Assemble any related documentation that may be needed for an appeal including expense documentation as well as work production documentation.

· Provide confirmation once an appeal has been submitted.

· Once an appeal has been reviewed, provide necessary feedback to an attorney and other related parties so they are aware of how to adjust for the future and/or how to process any remaining unapproved amounts.

· Maintain a log of any invoices and amounts that are submitted for appeal to ensure necessary feedback is provided. Occasional follow ups may be needed.

· Day to day tasks include executing appeals, reviewing emails, navigating third party websites, updating logs, performing follow ups, printing, scanning, and organizing.

· Ongoing collaboration with manager, attorneys, billing and accounting staff members.

· Communicate with E-Billing Manager any issues that arise which require special attention.

· Complete other duties in order to assist with department performance. This may include external matter setup in billing sites and budgets submissions.

Position Requirements

· Bachelor’s degree preferred or commensurate experience relevant to position responsibilities.

· Legal E-Billing or Appeals experience in a law firm is HIGHLY preferred.

· Proficiency with 3E software is HIGHLY preferred, but not required.

· Technical skills are required including the ability to learn and adapt to using a number of different third party billing websites.

· Strong proficiency with Microsoft Outlook, Excel and Word.

· Excellent interpretation and problem solving skills.

· Excellent verbal and written communication skills.

· Strong attention to detail with the ability to maintain focus.

· Highly organized and motivated to facilitate workflow in a team environment.

· Receptive to direction and feedback.

· Contributes to process and workflow improvements.

The Kitch firm has grown from four attorneys in 1969 to over 100 attorneys and six offices in the Great Lakes region. Although the Kitch firm began as a medical malpractice defense firm, it is today a full-service firm.

Company Description

The Kitch firm has grown from four attorneys in 1969 to over 100 attorneys and six offices in the Great Lakes region. Although the Kitch firm began as a medical malpractice defense firm, it is today a full-service firm.