Restaurant Manager

Job Description

Job Description

REPORTS TO: General Manager

SUPERVISES: Service Staff

ESSENTIAL JOB FUNCTIONS:

• Maintains exemplary communication with staff and members, knows members by name, anticipates and attends to their needs, and consistently delivers a high-quality dining experience.
• Assign sections, opening duties, and seating charts ahead of staff arrival.
• Ensure the dining rooms are clean, well-stocked, and properly set up before and after each service.
• Communicate all pertinent shift information during the pre-shift lineup.
• Assign and oversee closing tasks, confirming that the Clubhouse is secured at the end of each night.
• Act as the primary point of contact during service and facilitate communication between the service staff and the kitchen staff.
• Coordinate and maintain reservations, supporting a seamless member experience.
• Assist with menu and feature changes, ensuring the point-of-sale system is updated accordingly.
• Ensure timely resolution of issues or complaints and promote a welcoming atmosphere.
• Create schedules for service staff, communicate scheduling needs, and monitor service staff attendance.
• Coordinate with the Food & Beverage Manager on all events, providing administrative support prior to the event and assisting with execution on the event day.
• Assist with onboarding and training new service staff, ensuring training manuals are current.
• Ensure storage areas are clean, organized, and efficiently maintained.
• Ensure all federal, state, and local laws, health and safety regulations, and liquor licensing requirements are followed.

EDUCATIONAL/TRAINING QUALIFICATIONS: Hospitality or business management degree desirable.

EXPERIENCE QUALIFICATIONS: Several years of experience in the food service industry with proven management experience.