ACC Lead

Job Description

Job Description

Job Title : ACC Lead

Department: AMOS Competency Center

Reports To : Ashley Phibbs- Technical Project Manager

Work Schedule : Full Time

Summary:

The ACC Lead will assist with the creation and up-keep of SOPs, stay informed about AMOS improvements, be the first line of contact for end-users, and perform analytical functions pertaining to the AMOS systems. In addition, the ACC Lead will assist with any projects, as necessary, relating to AMOS.

Essential Duties and Responsibilities:

• Shall be the first point of contact for end-users in their respective specialty area.
• Shall apply analytical methods for troubleshooting issues related to AMOS.
• Shall assist with the creation and up-keep of SOPs pertaining to their area of specialty.
• Shall stay informed about improvements and issues relating to the AMOS software.
• Shall assist with patch and version testing progression.
• Shall assist with user acceptance testing (UAT) with AMOS Business Leads and Key Users.
• Shall work in coordination with IT regarding any AMOS related errors or issues that require I.T. intervention.
• Shall assist with data monitoring and auditing.
• Shall travel when required for AMOS related trainings, conferences, workshops.
• Shall help foster AMOS adoption and adherence to change.
• Shall identify possible ways to eliminate workarounds in processes relating to AMOS.
• Shall help support and assist the ACC Analysts in their troubleshooting and SOP creation as needed.
• Accomplishes any other duties as assigned by Manager.

Education and/or Experience:

Must be well versed with AMOS and have knowledge of Kalitta Air business processes.

Qualifications:

• Excellent verbal and written communications skills.
• Airline experience/knowledge. 121/145 preferred.
• Must be able to work under pressure and meet deadlines, while maintaining accuracy and a positive attitude.
• Must be able to work independently and to carry out duties to completion within parameters of instructions given.
• Excellent organizational skills.
• Understanding of System Software functionality.

Language/ Mathematical Skills:

Ability to read, write and understand spoken and written English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office setting with a constant level of background noise.

Accommodations:

If you need a reasonable accommodation for the online application process due to a disability please call (734) 544-7010. Please include your contact information and details about posted position of interest. Only inquiries regarding assistance for those who need an accommodation with the online application process due to a disability will be returned.

**if you cannot apply online, other accommodations can be made**

**Must be authorized to work in the United States**