Customer Service Representative - Muskegon Area

Job Description

Job Description

Customer Service Representative | Muskegon, MI

Salary Range: $41,000 - $61,000 depending on experience

Are you a dynamic leader with a passion for excelling in customer service representative? The Pivot Group is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Muskegon seeking experienced Customer Service Representatives to drive results.

The Opportunity

We are partnering with organizations in Muskegon that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with Pivot Group, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Handle customer inquiries regarding product orders, specifications, and lead times.
• Coordinate with production, logistics, and quality control departments to ensure timely order fulfillment.
• Resolve customer complaints related to product quality, shipping delays, or order discrepancies.
• Process sales orders, returns, and exchanges accurately within the manufacturing system.
• Provide customers with up-to-date information on product availability and delivery schedules.
• Maintain detailed records of customer interactions, transactions, and product feedback.
• Assist customers with understanding product features, technical specifications, and application guidelines.

Recommended Qualifications

• Proven experience in a customer service role within a manufacturing or industrial environment.
• Proficiency with CRM software and ERP systems for order management and tracking.
• Excellent verbal and written communication skills, including the ability to articulate technical product information.
• Demonstrated ability to efficiently resolve complex customer inquiries, order discrepancies, and product-related challenges.
• Strong organizational skills and meticulous attention to detail for accurate order processing and record-keeping.

Bonus Qualifications

• Familiarity with manufacturing processes or industrial products.
• Experience with ERP systems (e.g., SAP, Oracle).
• Basic understanding of supply chain or logistics.
• Ability to interpret technical specifications or product diagrams.

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Service Representative, Help Desk Agent, Contact Center Agent, Customer Care Representative, Support Agent, Customer Service Associate

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.