Licensed Personal Lines Insurance Account Manager

Job Description

Job Description

At Meiers Lombardini Lemanski Insurance, we're dedicated to maintaining a personable and professional environment in our East Lansing, Michigan office, where we serve our community with utmost care and attention. We are actively seeking a Licensed Personal Lines Insurance Account Manager who thrives in providing outstanding customer service while managing client accounts with accuracy and efficiency. In this engaging role, you will be responsible for nurturing client relationships and providing personalized insurance solutions that cater to individual needs and preferences. At our office, you will be part of a team that values each member's contributions and works collaboratively to achieve excellence in service. If you're ready to join a positive and inviting workplace that emphasizes community and personal development, we welcome you to explore this exciting opportunity with us!

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

401K

Policy Management: Maintain and manage a portfolio of personal lines insurance clients, ensuring all policies are up to date and meet customer needs.

Customer Engagement: Act as the primary point of contact for clients, addressing inquiries, solving problems, and ensuring their satisfaction with our services.

Insurance Consultation: Provide expert advice to clients on policy coverage, changes, and other insurance-related matters, tailored to meet their individual needs.

Claims Assistance: Guide clients through the claims process, offering support and clarity throughout.

Record Keeping: Diligently document client interactions, policy changes, and other relevant information to maintain accurate client files.

Insurance Product Knowledge: Stay current with industry changes and insurance products to provide well-informed advice to clients.

Licensing: Must possess a current and active Property & Casualty License.

Experience: At least 2 years of experience in customer service or insurance account management preferred.

Communication Skills: Excellent verbal and written communication skills with a customer-centric approach.

Organizational Skills: Strong ability to manage and prioritize multiple tasks efficiently.

Problem-Solving: Effective problem-solving skills to address and resolve client inquiries and issues promptly.

Team Collaboration: Ability to work collaboratively with team members in a fast-paced environment.

Technical Proficiency: Familiarity with insurance software platforms and Microsoft Office Suite.