Pickup (E-Commerce) Clerk
Position Title: e-Commerce Clerk.
Department: e-Commerce.
Position Reports To: Store e-Commerce Supervisor.
Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions:
- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
- Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
- Initiate and complete selection process for customers’ on-line orders.
- Read and follow directions given in the note section.
- Ensure quality and freshness of all items chosen.
- Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
- Retrieve each customer’s order from all staging locations and ensure order accuracy.
- Process the orders through the point of sale (POS) system.
- Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
- Scan and bag orders on the go while following all bagging standards.
- Communicate any substitutions or exceptions to customer’s order at time of pick-up.
- Load order into customers’ cars.
- Maintain organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
- Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair.
- Perform required opening and closing procedures.
- Learn and adapt to new and improved processes.
- Assist in training new e-Commerce team members.
- Meet/exceed productivity standards.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
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