Automotive Service Advisor

Serra Ford Farmington Hills is looking for an experienced Service Advisor to join our fast paced and growing service department. The right candidate will have previous dealership service experience, excellent communication, customer service, sales and multi-tasking skills. This is a great opportunity to join one of the best service teams in the country with growth opportunities. Benefits

• Competitive compensation
• Busy department with a large earning potential
• Benefits options (including medical, dental, vision, life insurance, AD&D, short and long term disability)
• 401(k) plan with company match
• Paid time off including Holiday's
• Growth opportunities
• Clean and professional work environment
• Discounts on new vehicles, parts and service
• Employee referral program

Service Advisor responsibilities

• Greet customers and answer phones promptly
• Meet with customers and determine their needs for repair and/or service of their vehicle concerns
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Increase profitability by maximizing sales and executing retail promotions
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Other responsibilities as assigned

Our ideal candidate will possess these qualities:

• Service Advisor, Dealership, Automotive Knowledge: 1 year
• Valid driver's license with an insurable driving record
• CDK experience is preferred
• Ford experience is a PLUS
• Dependable, friendly, enthusiastic and self-motivated individual
• Computer proficient
• Organized with superior time and priority management skills
• Customer service and sales focused

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws.