Director of Program Operations

Hope Network
Grand Rapids, MI
Job Details

Description

Director of Program Operations

We are all equally human. Join us.

At Hope Network , over 2,800 compassionate professionals serve individuals across 125+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives.

Watch how we create comebacks.

Why Join Our Team?

We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being:

  • Medical, Vision, & Dental Care
  • 403(b) Retirement Plan
  • Paid Time Off
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What You’ll Do

  • Lead the development and execution of operational excellence strategies to improve efficiency, quality, and outcomes across behavioral health programs.
  • Design and implement performance management systems, dashboards, and metrics to track productivity and program impact.
  • Partner with program and clinical leadership to analyze data, identify trends, and implement solutions that optimize service delivery.
  • Lead process improvement and change management initiatives, engaging teams to adopt innovative, sustainable practices.
  • Contribute to the operationalization of new programs, grants, and growth initiatives.
  • Provide guidance and training to managers and staff on operational tools, workflows, and continuous improvement methodologies.

Work Schedule

Monday-Friday 8AM-5PM

Qualifications

  • Master’s degree in public administration, Business Administration, Health Administration, or a related field preferred.
  • Minimum of 3 to 5 years of progressive experience in operations, quality improvement, or performance management, preferably in a behavioral health or human services environment.
  • Demonstrated success leading process improvement or operational transformation initiatives.
  • Familiarity with behavioral health regulatory standards and funding models.
  • Certification in Lean, Six Sigma, or related improvement methodology a plus.

Our Commitment to Inclusion

Our strength lies in our diversity —empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.
Posted 2025-11-06

Recommended Jobs

Cabinet Fabricator

Cole Wagner Cabinetry LLC
Rochester, MI

Job Description Job Description We are currently hiring candidates to join our team. Candidates MUST have carpentry experience, including good working knowledge of cabinet construction, wood work…

View Details
Posted 2025-10-19

Principal data center talent advisor

Oracle
Lansing, MI

Job Description Partners with management in the identification, recruitment, and qualification of Oracle's top talent on a national basis. Develops and implements recruitment/resourcing program…

View Details
Posted 2025-11-06

Aide

Choice Schools
Detroit, MI

Student Supervision Aide 2025-2026 At Dove Academy, we pride ourselves on our successes, and celebrate both individual and school achievements. Dove Academy is committed to building a better…

View Details
Posted 2025-11-06

Electronic technician

Pactiv Evergreen
Kalamazoo, MI

Overview NOW HIRING Electronic Technicians at our Manchester Road location in Kalamazoo, MI! ROLE: To provide electrical and electronics support to the manufacturing facility to maximize safe…

View Details
Posted 2025-10-26

Program manager technical / software storytelling

General Motors
Lansing, MI

Job Description The Role GM is in the midst of a major transformation - and software is at the center of it. We're looking for a Program Manager, Technical Storytelling with a background i…

View Details
Posted 2025-10-30

Account Manager, Coronary - Grand Rapids, MI

Grand Rapids, MI

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and…

View Details
Posted 2025-10-27

Special Education Teacher

Clinton, MI

Summary ...is currently hiring for a Special Education Teacher. Are you looking for...??....  ...free public charter school for K-8th located in Sterling......  ...students with special needs.…

View Details
Posted 2025-10-24

Manager

Rizzult
Wyoming, MI

About us: Rizzult is an AI-driven mobile application that connects global brands with influencers through smart automation. Our platform empowers people to become Influencer Talent Managers and ear…

View Details
Posted 2025-11-06

Dermatology Physician Assistant

Addison Kenway.
Jenison, MI

Dermatology Physician Assistant – Jenison, Michigan Job#116732722 Join a flourishing private dermatology practice located minutes from downtown Grand Rapids in western Michigan. This well-establish…

View Details
Posted 2025-09-24

Manufacturing Engineering Manager

Plymouth, MI

Manufacturing Engineering Manager Manufacturing Engineering Manager Summary:  The Manufacturing Engineering Manager will manage and oversee all current program activities for the plant as well a…

View Details
Posted 2025-09-30