Account Coordinator

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

Acrisure is seeking an Account Coordinator to join our growing team in (location). The Account Coordinator’s primary duties include the day-to-day processing of new business, renewal business, and policy changes. The ACs are also held accountable for delivering excellent customer service through efficient workflow processes and collaboration with the team. This role requires a working knowledge in workflows, service delivery, workload management, and Acrisure’s core deliverables.  

Responsibilities:

• Serves as primary processor of client-related documents and services.
• Utilizes standard processes to increase effectiveness and improve overall service delivery.
• Administers defined processes, analyze data, and suggests improvements.
• Provides professional, timely, and accurate output to customers and internal team members.
• Partners with the team to manage the workload and deliver exceptional customer service.
• Improves client satisfaction by meeting and exceeding customer service standards.
• Receives and responds to client calls and email requests per Customer Service Standards.
• Works side-by-side with the team and fosters on-going, open communication, and manages the workload.
• Facilitates a team environment that promotes collaboration and trusted partnerships.
• Utilizes social media to facilitate open communication and idea sharing both internally and externally.
• Stays on top of priorities and reprioritizes as needed, while maintaining accuracy of output.
• Uses the Operating Systems (O.S.) as defined and enters needed information accurately and timely.
  
  

Requirements :

• Must be performing the Account Coordinator duties consistently at a high level in addition to taking on duties outside of the core Account Coordinator defined role through the performance of several Account Management duties on a consistent basis.
• Demonstrated knowledge and proven efficiency of workflows, insurance processing and Acrisure's core deliverables.
• Actively participates in project teams, effectively going outside the role.
• Demonstrated ability and continuously fulfills the lead role in training and mentoring of other Account Coordinators for the department.
  
  

OR

• Effectively fulfills Account Manager responsibilities on select clients:
• Work with underwriters to review quotes, negotiate premiums and resolve service issues.
• Manage the renewal timeline and process.
• Actively participates in industry related association(s).
• High school diploma or GED (college preferred).
• A minimum of 3 years' experience as an Account Coordinator within the insurance industry or business-related experience.
• Proficient in Account Coordinator core functions and consistently meets service standards.
• Consistently performing several defined Account Management duties regularly.
• Completion of industry recognized professional designation required (e.g. CISR, CIC, STAR, CEBS, etc.).
  
  

Preferred Qualifications:

• Current Insurance License in Health & Life for the state in which your agency office is located, OR the ability to obtain this within six months of hire.
• Proficient in Microsoft Office Products
• Must be comfortable in an electronic environment with strong computer skills.
• Excellent people skills and ability to work well in a team environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail
  
  

Education and Experience:

• High school diploma or GED (college preferred)
• A minimum of 2 years' experience within the insurance industry or business-related setting
• Current Property and Casualty License OR Life and Health License
  
  

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!
  
  

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected] .

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.