Service Desk Analyst
- Lead and manage Change Lifecycle Management activities to ensure controlled and low-risk system changes.
- Oversee Incident Management processes to ensure timely and effective resolution of technical issues.
- Provide technical leadership for Service Desk operations and application support.
- Leverage ServiceNow to streamline workflows and improve service delivery.
- Collaborate with cross-functional teams to support Service Desk applications and optimize performance.
- Monitor and analyze service metrics to identify opportunities for improvement.
- Ensure compliance with service management frameworks and industry best practices.
- Develop and deliver training initiatives to enhance team capabilities.
- Engage stakeholders to align service management solutions with business needs.
- Promote collaboration, knowledge sharing, and continuous improvement within the team.
- Strong technical expertise in Change Lifecycle Management, Incident Management, and Service Desk operations.
- Proven proficiency with ServiceNow and Service Desk Application Support.
- Experience in Investment Banking Operations and/or Cards & Payments is highly desirable.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work effectively in a hybrid work environment.
- Commitment to continuous learning and professional development.
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Recommended Jobs
Xfinity Retail Sales Associate - Fort Gratiot
Job Listing: Xfinity Retail Sales Associate Company Overview: : Blufox Mobile, is the largest branded partner for Comcast XFINITY services, seeks dynamic individuals to join our team as …
Inside Sales Representative
Every day, ANDRITZ Schuler Inc. continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the f…
Right of Way Agent
Right-of-Way (ROW) Agent – Western Iowa Secure Access. Strengthen Communities. At Halo Land Management, we do more than secure easements. We build trusted partnerships that allow critical infra…
Automotive Bench Test Technician
Company Overview MARTIN Technologies (MARTIN) is a full-service, global engineering and manufacturing company supporting OEM and Tier customers in the automotive industry. We are leaders in the mo…
PDE Programs-GSSA for Summer & Fall 2026
How to Apply A cover letter is required for consideration for this position and must be attached as the first page of your resume. The letter should address your specific interest in and fit…
Sales Executive
Explore a Fulfilling Career as a Sales Executive! Join our acclaimed team honored by Entrepreneur Magazine, Forbes, and Inc. 5000. We are experiencing unprecedented growth, with a steady influx of c…
Stamping Maintenance Engineer
Provides electrical, pneumatic, hydraulic and mechanical drawings to maintenance technicians to aid in repair and troubleshooting of stamping presses. Receives quotes to refurbish, repair and main…
Operations Manager Secret Clearance Needed
1- At least 1 year experience serving as a Facility Manager for a DoD organization or certified as a Level II DAU level II Facility Engineer. At a minimum, the experience shall include reviewing custo…
Sr. Program Manager, Supply Chain
Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived li…
Real Estate Agent (No Experience Necessary to Apply) (Royal Oak)
DESCRIPTION: Are you eager to start a rewarding career in real estate but worried about your lack of experience? Don't be! We are looking for motivated individuals with a passion for helping others t…