External Client Care Coordinator

Comfort Keepers is now hiring an External Client Care Coordinator!
We are seeking a compassionate, organized, and driven professional to join our team. In this role, you will be responsible for coordinating in-home care services, building strong client relationships, and supporting caregivers to ensure the highest quality of care.

This is a fast-paced, people-focused position that combines client service, scheduling, and team support.

Responsibilities

Client Care & Relationship Management

• Meet with prospective and current clients to assess needs and recommend services

• Build and maintain relationships with clients, families, and referral sources

• Conduct regular client visits to ensure satisfaction and quality care

Care Coordination & Scheduling

• Match caregivers with clients based on skills, availability, and care needs

• Manage and adjust schedules to address call-offs, no-shows, and changes in care

• Collaborate with internal team members to ensure seamless service delivery

Caregiver Support

• Supervise and support a team of caregivers

• Assist with onboarding, training, and performance evaluations

• Address caregiver concerns and provide ongoing coaching

Operations & Compliance

• Maintain accurate client records and documentation

• Ensure compliance with company policies and regulatory requirements

• Participate in on-call rotation as needed

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred

• Previous experience in customer service, healthcare, or sales

• Strong communication, organizational, and problem-solving skills

• Ability to multitask and work independently in a fast-paced environment

• Proficiency with Microsoft Office and ability to learn new software systems

• Valid driver’s license and reliable transportation

Work Environment & Physical Requirements

• Combination of office work and local travel for client visits

• Regular use of phone and computer

• Ability to sit, stand, and walk for extended periods

• Occasional lifting up to 15 pounds

Benefits

• Competitive pay

• Paid time off

  Health Benefits

• Supportive team environment

• Opportunities for advancement

Schedule

• Monday–Friday

• On-call rotation as required

Apply Today

Join Comfort Keepers and make a meaningful impact in the lives of seniors and their families every day.

Apply through Indeed or submit your resume to [email protected]