PC Support Technician
Location: Pontiac, MI
Experience: 3-5 years
Description: Onsite position in providing end user PC and software support and troubleshooting for Court staff and the public. Respond to and resolve technological issues for court staff (including judges and judicial staff). Ability to learn the MiFILE application, and other Court specific line of business technologies including audio visual/recording equipment, with the aim of supporting business users and the public in their day-to-day use of systems. Interface with County IT team on incidents and problems that need higher level technical support. Position will be on-site 5 days a week at the District Court in Rochester Hills, as the primary function of the role is to support District Courts staff while Court is in session. The Courts operate as an on-premise environment. Contractor will interview with and report to District Court Administrator. Candidate MUST PASS A BACKGROUND CHECK: A full background check is not required prior to candidate submittal. That said, with the exception of some traffic offenses, candidates with a prior conviction will not pass the County's background check process and cannot be contracted for a role. Please vet your candidates prior to submittal accordingly.
Environment: Court Audio Video broadcast/recording technology such as JAVS, BIS, hybrid meeting technology, such as Zoom, Courts MiFile solution, Adobe Acrobat, Microsoft Visio, Microsoft Office Suite, SharePoint, and others.
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