Market Service Leader - Commercial Insurance

Description

In this position, you will execute on:

• Lead, engage, coach, mentor, guide and manage performance of an assigned team. Collaborate with leadership in all talent functions including staffing selection, account assignments, performance evaluation, and team development ensuring appropriate levels of productivity, team effectiveness, support, and resources are in place to meet or exceed objectives.
• Manage work assignments, attendance, and time off requests for assigned team.
• Liaise with leadership, Foundations, and Talent teams to lead onboarding and training of new team members ensuring appropriate training plans are created and followed.
• Manage and track training and development progress for all assigned team members; conduct milestone assessments to calibrate and document development. Recommend promotion or development plans and work with appropriate stakeholders to implement.
• Assess performance levels for assigned team; participate in talent planning, performance management, and feedback efforts leading professional development conversations when appropriate.
• Address internal staff conflicts efficiently and to the mutual benefit of all involved; escalating issue to leadership for guidance or assistance as needed.
• Oversee Client Engagement Strategy (CES) compliance, lead CES meeting prep ensure collaboration and participation from all stakeholders; participate CES meetings as needed.
• Lead and manage service functions serving as the primary client contact for book of business as assigned.
• Perform other duties and special projects as assigned.

In this position, you will need:

• Ability to work in our Birmingham or Ann Arbor office.
• A minimum of five (5) years insurance brokerage or related experience within commercial insurance
• Bachelor’s degree in Risk Management, Business Administration, or related field (or equivalent combination of education and experience).
• Appropriate designations for the assigned discipline highly desired.
• Current insurance license in the assigned discipline.
• Fluent in EPIC or similar agency management system.
• Competence with Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Results-oriented with the ability to change priorities as needed.
• Demonstrated successful ability to lead and conduct difficult conversations. Prior direct supervisory or leadership experience highly desired.
• Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions.
• Must be legally authorized to work in the United States.

Why Hylant?
A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with 20 offices in eight states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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