CNC Field Service Engineer

Job Description

Job Description

Position Overview:

We are seeking a Field Service Engineer who will be responsible for the installation, retrofitting, servicing, and technical support of CNC and advanced machinery at customer facilities across North America. This individual will also support machine updates, troubleshooting, and rework in the field. The ideal candidate is mechanically inclined, proactive, and experienced with machine tools and control systems.

Key Responsibilities:

• Coordinate machine installations and retrofits in collaboration with internal teams, customers, and contractors
• Perform machine setup, commissioning, production validation runs, and final testing
• Troubleshoot and repair mechanical, electrical, hydraulic, and lubrication systems
• Conduct warranty repairs and provide ongoing service support
• Train customer personnel on proper operation, maintenance, and safety protocols
• Complete service reports, checklists, time sheets, and customer-facing documentation
• Disassemble and prepare machines for shipping with accurate labeling for reassembly
• Adhere to company quality, safety, and environmental standards during fieldwork
• Suggest process improvements and cost-saving measures when applicable

Technical Skills & Experience:

• Strong mechanical background with CNC machine tool experience (3-axis, 5-axis, lathes, servos, etc.)
• Hands-on experience with Fanuc, Heidenhain, Siemens, and/or Bosch Rexroth controls
• Electro-mechanical troubleshooting skills required
• Ability to read and interpret schematics, drawings, and technical manuals
• Proficiency with hand tools, electrical test equipment, and machine shop tools
• Familiarity with software testing, troubleshooting, and recovery processes (with engineering support)
• Experience performing basic machining operations and mechanical alignments during installs
• Metal cutting experience is highly preferred

Qualifications:

• High school diploma or GED + 10–15 years of experience in a skilled trade, or
• Associate’s degree + 6–10 years of experience, or
• Completion of a formal apprenticeship or technical certification program
• Degree in Mechatronics, Electrical, or Controls Engineering is a strong plus
• Must have a valid driver’s license and clean driving record
• Ability to pass a background check