Banker Connect Representative

: Banker Connect Hours of Operation 8am-10pm Monday-Friday, 8am-5pm Saturday Various shifts available within the hours of operation Current location is Auburn Hills; relocating to Farmington Hills end of 2025. What we can offer you

• Competitive compensation starting at $20.00
• Shift differentials
• Flexible schedules
• Paid Time Off (PTO)
• Paid Holidays
• Health, Dental, Vision and Life Insurance
• Tuition Reimbursement
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• The opportunity for career advancement

The Banker Connect Onsite Representative will be responsible for contributing to the overall success of the Retail Banker Connect Customer Support Department by performing transactions accurately and efficiently in accordance with bank policies and procedures via Video in a centralized area. This includes using multiple software programs to complete transactions while interacting with customers via video. Meet or exceed key performance metrics while handling a high number of customer transactions in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. Position Responsibilities: Service

• Provide remarkable customer service, while processing transactions received via Interactive Teller Machines accurately and efficiently.
• Be knowledgeable of consumer products and services.

Compliance

• Ensure compliance with applicable federal, state and local laws and regulations.
• Control losses by following Banker Connect transaction policy and procedures.
• Adhere to all Retail Bank audit and compliance standards.

Operations

• Work with emerging technologies including multiple systems required to perform routine job functions.
• Subject Matter expert for all Banker Connect Operational Activities assigned tasks to ensure proper completion of tasks.
• Other duties as assigned

Teamwork

• Collaborate effectively with all Banker Connect Colleagues.
• Interact with banking centers, contact center and customers in all markets.
• Interact with Retail Support Center as well as Project Management teams.
• Collaborate with internal departments ensuring major technical support issues are addressed.

Position Qualifications:

• High School Diploma or the equivalent (GED)
• 3 years of experience in customer service
• 2 years of experience in CSR (Teller) OR 2 years retail/financial services OR 1 year of technical help desk
• 1 year of experience in sales
• 1 year of experience with Microsoft Office Products including Word, Excel and PowerPoint; personal computer; system data entry or Internet search

Auburn Hills Operations Center Monday-Thursday 10:00am-7:00pm; Friday Off; Saturday 8:00am-4:30pm