Cashier

Specialty Cashier

The Specialty cashier is responsible for overseeing all front-end operations, ensuring a smooth and efficient checkout process for customers. This role includes supervising cashiers, handling customer concerns, balancing registers, maintaining secure cash handling procedures, and ensuring accurate daily and weekly financial reporting. The Specialty cashier sets the tone for excellent customer service and leads by example.

Supervise and schedule front-end staff, including cashiers and baggers

Train new front-end team members on register operation, customer service, and store policies

Monitor and assist with daily cashier performance and provide coaching as needed

Ensure all cash registers are balanced at the end of shifts and troubleshoot discrepancies

Provide prompt and courteous customer service; resolve complaints or escalate to management when needed

Maintain a clean and organized checkout area

Open and close registers, prepare cash deposits, and follow proper cash-handling procedures

Oversee daily inventory and balancing of lottery tickets, the store safe, and money orders

Perform daily and weekly accounting of sales, payments, and other front-end financial activity

Ensure that front-end team members follow proper bagging procedures and safety guidelines

Communicate with other departments to support smooth store operations

Enforce store policies and procedures among the front-end staff

Monitor breaks and lunches to ensure compliance with labor laws and store policy

Greet and assist customers with returns, exchanges, and refunds according to company policy

Provide accurate information and support for store services and policies

Handle customer concerns or complaints promptly and courteously

Process money orders, lottery/lotto tickets, and bill payments

Rent and return Rug Doctor carpet cleaners, ensuring proper documentation

Accept special orders for items not regularly stocked

Accurately complete and reconcile cash drawer at beginning and end of shifts

Answer incoming phone calls and direct them to the appropriate departments

Make store-wide pages for staff or customer announcements

Sign for deliveries at the service desk and notify the appropriate department

Handle customer pickup items and service desk inventory

Receive, unpack, and put away cigarette and tobacco product inventory securely

Maintain cleanliness and organization of the service center area

Prior experience as a cashier, with leadership or supervisory experience preferred

Strong communication and problem-solving skills

Excellent customer service and organizational skills

Proven ability to handle cash, reconcile financial records, and maintain accuracy

Comfortable using POS systems and basic office/accounting tools

Ability to stand for extended periods and lift up to 25 lbs as needed

Flexible availability, including evenings, weekends, and holidays