Parts Counterperson

Join the team at West Michigan International (WMI) and K&R Truck Sales, a locally-owned group of companies dedicated to providing top-notch services in the truck dealership industry. With five locations across West Michigan, we offer an extensive range of services including truck sales, leasing/rental, financing, parts delivery, and more. We are currently seeking a Parts Counterperson to play a key role in our growth and success. This position offers a positive work environment, opportunities for professional growth, and a generous benefits package.

Responsibilities

• Manage the parts sales process from start to finish.
• Communicate effectively with customers regarding parts status.
• Maintain a professional and friendly demeanor when interacting with staff and customers.
• Utilize the parts catalog to look up parts.
• Provide price quotes and other information over the phone.
• Deliver high-level service to both internal and external customers.
• Fill orders from stock and maintain weekly bin checks for stock accuracy.
• Notify the parts manager of out-of-stock parts or shop materials that require immediate attention.
• Process emergency orders for out-of-stock parts from external sources, if necessary.
• Ensure all internal parts requests are billed on service repair orders.
• Handle payment from retail customers or obtain credit authorization.
• Prepare orders for daily shipment, delivery, or pick-up.
• Commit to continuous learning about our inventory and product lines.
• Respond promptly to changes in the market.
• Set and achieve personal and company goals.

Qualifications

• Effective communication skills via phone, email, and text.
• A positive, can-do attitude with a focus on customer service.
• Prior experience with Heavy Equipment, Agricultural Equipment, RVs parts.
• Knowledge of Heavy Duty Truck Parts Products.
• Ability to adapt to changing market conditions.
• Technical skills, including proficiency with MS Office products and web-based marketing applications.

Benefits

• Medical and Dental coverage
• 401K Plan with matching
• Paid time off
• Opportunities for growth
• Health and wellness programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.