Senior Specialist, Customer Experience- Bioskills Lab

The Customer Experience Specialist on Stryker's Instruments Engagement team coordinates and executes the logistics of best-in-class customer experiences for healthcare professionals at our facilities. In partnership with cross-functional teams, this role will manage internal communication, scheduling, reservations, catering, signage, and equipment for customer visits. Additionally, this role will provide day of support in the Bioskills Lab.

This is an onsite position in our 1941 building in Michigan

What you will do

• Oversee the event planning process for customer experience visits at Instruments sites by partnering with internal teams to meet or exceed established event goals. Sites are located in Michigan, Colorado and California.

• Facilitate the sharing of information between onsite event leads and internal Styker teams such as Facilities, Catering, Front Desk, 1941 Express Car Service, and Information Services and Security.

• Provide high quality onsite support for customer visits and labs within the Customer Experience Center and other meeting locations within the Instruments building. Some programs may require, early starts and evening work.

• Collaborate and maintain relationships with cross-functional Stryker teams, including Marketing, Sales, R&D and Medical Education

• Maintain program and facility data to report out on utilization, highlights, and business impact.

• Perform administrative tasks, including catering requests, car service scheduling, and expense reconciliation

• Maintain appropriate Customer Experience collateral materials, such as building signage, connect page, agendas, and event request documents in accordance with Stryker branding guidelines.

• Provide onsite support as needed for events within the Customer Experience Center outside of traditional customer visits, including R&D, Business Development, and Medical Education programs.

• Remains up to date on necessary employee compliance and safety trainings, and facilitates the sharing of information to onsite participants.

• Understand our budgeting process and work within budgets set by event leads.

• Assists with lab inventory management.

• Act in the best interest of Stryker, reflecting the values of teamwork, collaboration, and mutual respect.

What you will need

Required

• Bachelor’s degree

• 2+ year of work experience

• Comfort working in a cadaveric lab environment

• Experience supporting Medical Education programs and/or working in a clinical or hospital environment

• Experience in event planning, hospitality, or customer experience

• Strong organizational and multitasking skills with the ability to manage simultaneous events and lab programs

• Excellent verbal and written communication skills, with the ability to adapt to diverse audiences

• Proven ability to work effectively within cross-functional, regulated environments

• Flexibility to support variable schedules tied to customer programs (early mornings / occasional evenings)

• Proficiency in Microsoft Office 365, Teams, and SharePoint

Preferred

• Experience working in a cadaveric lab environment

• Hands-on lab setup and teardown, including working directly with medical products

• Prior experience in a clinical, hospital, cadaveric lab, or medical device setting

• Familiarity with medical devices, surgical instruments, or procedural environments

• Experience supporting live educational events or customer training programs

• Exposure to budgeting, logistics coordination, or operational reporting

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.