Business Process Analyst II

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Overview

At Brightstar, we're at the forefront of the information technology industry, and we're inviting you to join our team as a Business Process Analyst II. This role offers an outstanding chance to create an impact by improving our operational processes and ensuring flawless execution. With a focus on collaboration, we foster an inclusive environment where innovative ideas thrive. As part of our team, you'll contribute to world-class solutions and help us maintain our competitive edge!

Reporting directly to the Manager of Market Research, the Business Process Analyst acts as a liaison role to the Senior Field Services Manager, Quality Assurance, Data Center and customer to ensure efficient functioning of operations for the Brightstar Michigan account.

Responsibilities

• Works with the Customer to accurately and completely define requirements.
• Provides requirements to the appropriate delivery teams.
• Along with the Systems Engineer, serves as a bridge between the Customer, Site Management, and technical team.
• Throughout projects, works with the Customer, Systems Engineer, Site Management and technical team to ensure the solution accurately represents the agreed upon requirements.
• Tracks and manages scope in order to prevent scope creep.
• Works with the Customer, Systems Engineer, and technical team to clarify requirements.
• With the core project team, manages Customer expectations.
• Works with Quality Assurance, Site Management, Systems Engineer, and the Customer to validate that the requirements were met.
• Gathers functional and non-functional requirements through meetings, interviews, questionnaires, emails, etc.
• Documents requirements and ensures the accuracy of the requirements through reviews and inspections.
• Generates and maintains requirement documents (referred to as Software Requirements Specifications [SRS]) each covering software batch releases and content deployment releases.
• Facilitates internal requirements inspections, customer reviews and acceptance of the SRS documents.
• Responsible for requirements status and change request tracking

Qualifications

• Four-year degree or equivalent level business experience
• Minimum of 2 years in-depth working knowledge of the industry and of the specific geographic market in which the business operates
• Experience working in a diverse, matrixed environment
• Strong verbal and written communication skills
• Demonstrated experience working with people of diverse backgrounds
• Project management experience a plus

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $40,887 - $115,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.