Customer Service Representative - St. Johns Area

Job Description

Job Description

Customer Service Representative | St. Johns, MI

Salary Range: $44,000 - $64,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in St. Johns seeking experienced Customer Service Representatives.

The Opportunity

We are working with companies in St. Johns that are adding Customer Service Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Process customer orders accurately, including complex product configurations and delivery schedules.
• Respond to inquiries regarding product specifications, lead times, inventory availability, and shipping status.
• Resolve customer complaints and issues related to product quality, shipping discrepancies, or production delays, collaborating with internal departments.
• Liaise closely with production, logistics, and quality control teams to provide customers with accurate and timely updates.
• Maintain detailed customer records and order history within the CRM system, ensuring data accuracy for future reference.
• Provide technical information or direct customers to appropriate technical support for complex product questions.
• Proactively communicate potential delays or changes in order status to manage customer expectations effectively.

Recommended Qualifications

• Experience in a customer service role within a manufacturing or industrial environment.
• Familiarity with manufacturing processes, products, or supply chain logistics.
• Proficiency with ERP or CRM systems for order processing and customer data management.
• Excellent communication skills, capable of explaining technical information clearly.
• Strong problem-solving abilities to resolve complex customer inquiries or product issues.
• High attention to detail for accurate order entry and record-keeping.

Bonus Qualifications

• Familiarity with manufacturing processes or supply chain operations
• Experience using ERP systems (e.g., SAP, Oracle, NetSuite) for order management
• Ability to interpret basic technical product specifications or drawings
• Understanding of quality control principles or relevant industry standards

Job Titles That Should Apply

Customer Service Representative, Customer Service Agent, Customer Support Specialist, Customer Care Specialist, Client Service Representative, Support Representative, Contact Center Agent, Help Desk Agent, Customer Experience Associate, Customer Relations Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.