Call Center Supervisor
Job Description
Job Description
Call Center Supervisor
Five hour evening shift. Great team!
Work Schedule:
Summer Hours - Monday-Thursday 4:00pm-9:00pm
School Year Hours - Monday-Friday 4:00pm-9:00pm
Job Summary:
Assist in supervision of outbound telemarketing staff of up to 5 part-time
telemarketing recruiters who contact prospective students to inform of merit-based aid
qualification. Assist in ongoing staff development, including recruiting, interviewing,
training, monitoring and motivation of telemarketing recruiters. Compile and generate
timely and accurate periodic statistical reports. Assist with prospect downloading and
calling list creation and maintenance, as well as troubleshooting and maintaining
recruiter’s phone and computer equipment needs.
Essential duties, tasks and responsibilities:
(The following duties are not to be considered a complete list of duties and responsibilities assigned to this position.)
Tasks assigned to the Telemarketing Supervisor:
Hire telemarketing recruiters
Supervise telemarketing recruiters
Monitor evening phone calling for telemarketing recruiters.
Assist in creating evening recruiter call lists
Assist in generating weekly reports
Generate letters of confirmation of award
Assist Advancement Office with telemarketing needs.
Qualifications:
Bachelor’s degree preferred
At least three to five years managing a staff of people preferred
Demonstrate strong organizational skills, ability to resolve conflicts and work
with issues that arise during phone calling.
Experienced with scholarships preferred
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