Training Analyst

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

Title: Training Analyst

Work Location: Detroit, MI,48226

Duration: 6+ Months

Job Type: Temporary Assignment

Work Type: Hybrid (Once a week)

Dept: Membership & Billing Op

Engagement Description

• The primary responsibly of the role is focused on curriculum development including the creation of desk-level procedures, quiz questions, training activities, facilitation guides, computer-based training courses, as well as documentation maintenance.
• This role will utilize SharePoint for documentation administration, which includes managing desk-level procedures and requests, tracking training quiz scores and statistics, and identifying/implementing process improvement workflows that will streamline training and documentation.
• Analyze current processes to identify opportunities to streamline work activities and modernize our training curriculum and delivery.
• Requires support of department projects and initiatives to ensure training / documentation is aligned with projects and changes to processes.
• Collaborates with teams within the division to understand documentation change requests, discuss upcoming projects or initaitive that may impact procedural or training documentation.

Top 3 Required Technical Skills/Experience

• SharePoint
• MS Office Suite
• Power Automate

Required Skills/Experience The rest of the required skills/experience. Include:

• Accuracy / Attention to Detail
• Technology Adaptability
• Instructional Writing
• Time Management

Preferred Skills/Experience Optional but preferred skills/experience. Include:

• Organized
• Analytical
• Critical Thinking / Problem Solving
• Excellent Communicaiton

TekWissen Group is an equal opportunity employer supporting workforce diversity.