Customer Care Representative (In-Person)
- High School diploma or equivalent (required)
- Some college education preferred
- Minimum of 1 year’s customer service experience
- Passion for music and some experience with musical instruments preferred
- Basic computer literacy, including proficiency in using CRM systems, email, and other relevant software applications
- Strong communication and problem-solving skills
- Patience and the ability to handle challenging customer interactions
- Ability to manage multiple projects, prioritize tasks, and meet deadlines
- Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
- Display current knowledge of products and services and share recommendations to customers if applicable
- Assist customers with placing orders and tracking shipments
- Maintain customer records by updating account information accurately
- Handle customer complaints with care
- Follow up with customers to ensure resolution and satisfaction
- Escalate complex issues to appropriate supervisors as needed
- Establish and maintain strong rapport with customers by using positive language and anticipating their needs
- Meet or exceed performance goals, including customer satisfaction ratings and response time
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Participate in weekly sales training sessions
- Regular and routine onsite attendance
- Medical/dental/vision insurance
- 401 (k)
- Paid Time Off
- Generous paid time off
- Short- and long-term disability coverage
- Life insurance
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