Tier 2 IT Technician - Grand Rapids MI
- Installing and supporting customers’ IT environments including user workstations, servers, and other infrastructure devices.
- Troubleshooting, resolving, or escalating client technical issues as needed
- Updating client documentation in document retention system
- Recommending procedure modifications and improvements
- Answering customer phone calls as needed
- Providing guidance and support to Tier 1 IT Technicians
- Windows PC, Mac, and server operating system environments
- Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word
- Microsoft 365 Management
- Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices
- Cloud VOIP Systems
- Excellent customer service skills are essential
- Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously
- Ability to quickly learn, understand, and manage new systems related to information technology
- High degree of flexibility and problem solving.
- Cisco Meraki, experience preferred
- ConnectWise Suite, experience highly preferred
- Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred.
- Three or more years’ experience in an IT related role
- One of the following certifications is required:
- A+ Certification
- NET+ Certification
- Microsoft Certified Professional (MCP)
- Cisco Certified Network Associate (CCNA)
- Server Plus
- Other IT related certification
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