Collections Specialist

Job Description

Job Description

Overview

Calling all experienced Commercial Collections Specialists! Are you tired of a large call center environment? Auto dialer burnout? CORT Furniture Rental is hiring immediately for a Full-time Commercial Collections Specialist in Kalamazoo, MI. We offer a great working environment: a small, cohesive team working together to deliver success.

We are looking for someone with at least 1 year of collection experience who wants to be a part of our small team based in the Kalamazoo, MI area.

During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home.

Work Schedule: M-F 8am-4:30pm

Responsibilities

As a Collections Specialist, you’ll evaluate information about customers who haven’t paid us and make payment arrangements. To do that, you may have to solve customer service problems, explain charges, research issues in the customer’s account, or solve other problems that are preventing payment. Our business is successful based on the relationships that we foster. If that is important to you, this role may be a fit.

Qualifications

• 2 years of commercial collections experience
• Great verbal and written communication skills, with the ability to communicate in an assertive manner
• The desire and ability to work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively
• 2 or more years of customer service or accounting experience in a call center setting
• High school diploma or equivalent
• Proficiency in Microsoft Office products including outlook, word, and excel