Patient Registration Rep

Job Title: Patient Registration Rep
Location: Clinton Township, MI (Onsite)
Contract Duration: 13 weeks
Work Hours: 11:00pm-7:30am

Duties: Job Summary: -Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. -Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. -Advocates on the caller/customer behalf to ensure their needs are met. -Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.



Skills: Required Skills & Experience: -One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting. -Strong computer skills and working knowledge of Microsoft Office products. -Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. -Must be willing to be on your feet for long periods and able to instruct others. -Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. Preferred Skills & Experience: -EPIC training/experience. -Insurance payor systems experience. -ICD-10 medical terminology experience.



Education: Required Education: -High School Diploma. Preferred Education: -N/A Required Certification & Licensure: -N/A Preferred Certification & Licensure: -N/A

Hours Per Day: 8.00

Hours Per Week: 40.00

Department: 101521 : ED & Admittg Reg - HFMH Corporate Offices

Job Category: HFH-Non-Clinical-Administrative