Service Advisor

Job Description

Job Description

At Hines Park, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

What We Offer

• Medical insurance
• Dental and vision Insurance
• Paid vacation time
• 401(k) plan
• Growth opportunities
• Family owned and operated
• Great work environment
• Team environment

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

• Ensure the daily inventory of technicians' time is consistently sold to service customers

• Distribute work between technicians efficiently

• Answer technical questions about vehicle problems, warranties, services, and repairs

• Maintain Customer Success Index at or above company standards

• Assist in diagnosing vehicle problems; order parts and tools as necessary

• Oversee administration of warranty claims as well as training and supervising of service department

• Reinforces company policies and adheres to company standards

• Encourages compliance with applicable laws and regulations

• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.