Support Executive
- Cleaning, repairing and reimaging refurbished laptops
- Configuring and shipping laptops
- Provisioning VDI's to users and configuring their virtual machine
- Provisioning Tools like Nexthink & Oracle/SQL Developer environments.
- Need to Know: Windows OS (Win 10 and Win 11), Intune, Alteris, Nexthink, Horizon VDI
- Cleaning, repairing and reimaging refurbished laptops
- Configuring and shipping laptops to Taking Escalated tickets from 1st level support helpdesk and resolving complex problems - Installing work approved software remotely for users
- Working with InfoSec to ensure users maintain compliance and removing unapproved software - Setting up Oracle/SQL Developer environments for our QA/Dev's
- Provisioning VDI's to users and configuring their virtual machine
- Monitoring Endpoints in Nexthink and reaching out to help users with low Dex scores
- Managing over 8000 machines in the Microsoft Intune/Entra tenant workspace
- Assisting Kelly Infrastructure teams with small projects for learning and development
- Communication Skills: Develop strong verbal and written communication skills to effectively interact with team members, stakeholders, and non-technical users.
- Time Management: Prioritize tasks efficiently to meet deadlines and manage multiple projects simultaneously.
- Adaptability: Stay flexible and open to new technologies, processes, and responsibilities.
- Interpersonal Skills: Build and maintain strong relationships with colleagues, clients, and industry partners.
- Problem-solving Abilities: Quickly identify issues, evaluate solutions, and implement effective resolutions
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