Customer Service Representative - Ludington Area

Job Description

Job Description

Customer Service Representative | Ludington, MI

Salary Range: $45,000 - $65,000 depending on experience

Are you a meticulous professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Ludington seeking experienced Customer Service Representatives.

The Opportunity

We collaborate with manufacturing companies in the Ludington region seeking Customer Service Representatives. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Process customer orders, quotes, and returns accurately within the ERP system.
• Respond to customer inquiries regarding product specifications, lead times, and order status.
• Coordinate with production, shipping, and quality control departments to resolve customer issues.
• Handle and resolve customer complaints related to product quality, delivery, or service.
• Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
• Provide proactive updates to customers on order delays or changes in production schedules.
• Liaise with logistics and warehousing to ensure timely and accurate product delivery.

Recommended Qualifications

• Proven experience in a customer service role within a manufacturing or industrial environment.
• Strong understanding of manufacturing processes, product lifecycles, and technical terminology.
• Excellent verbal and written communication skills with a professional and empathetic approach.
• Demonstrated ability to effectively resolve customer issues and provide accurate information.
• Proficiency with ERP systems (e.g., SAP, Oracle) and order management software.

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
• Familiarity with manufacturing processes or industrial products
• Basic understanding of supply chain and logistics principles
• Aptitude for learning technical product specifications
• Multilingual proficiency (especially relevant for international operations)

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Service Representative, Customer Care Specialist, Help Desk Agent, Contact Center Representative, Customer Experience Associate

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.