Member Service Specialist

Job Description

Job Description

Join us at Zeal Credit Union as a Full-Time Member Service Specialist right in Southgate, MI! This onsite position offers an exciting opportunity to develop your skills in customer service while showcasing your character, empathy, and passion for helping others. At Zeal, we believe in turning challenges into fun solutions, making every day a chance to shine.

You'll engage with our amazing members, solving problems with a smile and building lasting relationships! You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Health Savings Account, Flexible Spending Account, Paid Time Off, and Paid Holidays. So, why wait? Dive into a world where your passion for member-focused service can truly make a difference!

As a Full-Time Member Service Specialist at Zeal Credit Union, you'll embark on a lively adventure every day! Your role will be all about assisting our valued members with daily transactions, from cashing checks to opening new accounts. You'll dive into taking loan applications and helping with loan closings, ensuring our members feel supported every step of the way.

Balancing your drawer daily will be a breeze as you put your attention to detail to work! Staying up to date on policies and procedures will empower you to provide top-notch customer service infused with genuine empathy towards our members. Join us and bring your passion for helping others to a team that truly values each member interaction!

To thrive as a Full-Time Member Service Specialist at Zeal Credit Union, you'll need a toolbox of essential skills! A minimum of 6 months experience in customer service is key, but what truly sets you apart is your passion for helping others. Your problem-solving prowess will shine as you assist our members with a variety of transactions. Taking the initiative and demonstrating excellent communication skills will allow you to build strong relationships with our members, showcasing your character and empathy in every interaction. Attention to detail is crucial-whether it's balancing your drawer or processing loan applications, precision is everything!

While experience in loans and working within a financial institution are preferred, your eagerness to learn and passion for service will help you leap into this exciting role at Zeal!

Knowledge and skills required for the position are:

• 6 months of customer service experience
• Passion for helping others
• Enjoys problem solving
• Takes initiative
• Excellent communication skills
• High attention to detail
• High school diploma
• Punctuality and regular onsite attendance
• Preferred: loan experience, financial institution experience

SCHEDULE:

Monday: 9:00am-6:15pm Tuesday: 9:00am-5:15pm Wednesday: 9:00am-5:15pm Thursday: 9:00am-5:30pm Friday: 9:00am-6:30pm *Saturday: 8:45am-1:15pm

*Saturdays are on a rotating schedule and can be an opportunity for overtime.

We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!

Zeal Credit Union is proud to provide equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.