Associate Technical Support Specialist
Schedule:
- 1st Shift: Mon – Fri , 11am – 7pm
- Hybrid: In office 3x/week, Mon - Weds
- Overtime based on business needs
What you will do
- Provide timely, professional support to customers via phone and voicemail, addressing service and technical inquiries.
- Investigate and troubleshoot product issues, partnering with field service representatives to support effective resolution.
- Initiate, track, and maintain service documentation in accordance with customer contracts, company standards, and regulatory requirements.
- Accurately log all service calls, customer interactions, and equipment details using standardized data entry processes and approved systems.
- Utilize internal software and technical tools to access product information, maintain records, and support service coordination.
- Support technical support call loops and email inquiries, including part number lookups and service-related requests.
- Complete required training and achieve certification across assigned product lines within the first 12 months.
- Monitor, document, and report service activity and productivity metrics; identify issues and support root cause analysis and corrective actions.
- Contribute to a collaborative, quality-driven team environment by participating in standardized work development, continuous improvement initiatives, and cross-functional teamwork.
What you need
Required
- High School Diploma or GED
- Two (2)+ years relevant work experience
Preferred
- Technical, maintenance, mechanical experience
- Customer service experience with technical aspects
Pay rate will not be below any applicable local minimum wage rates.
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