Operational Readiness Lead, US Employer Portfolio Core Solutions - Cigna Healthcare - Hybrid

**Role Summary** The Operational Readiness Lead will support large-scale, complex, and cross-functional initiatives within US Employer Portfolio Core Solutions. This role is responsible for driving end-to-end operational readiness and change management across impacted internal and external stakeholders. The ideal candidate will be a strategic thinker and skilled facilitator who ensures seamless execution and adoption of business changes. **Responsibilities** + Partner with matrixed organizations toidentifyoperational impacts and readiness needs. + Develop,maintainand executecomprehensiveOperational Readiness plansand Change Management plansforlarge scale initiatives. + Proactively resolve or mitigate issues and implement contingency plans; escalate as needed to E2E PM, projectleadershipand business stakeholders. + Lead Operational Readiness calls andidentifycross-initiative dependencies/impacts. + Ensure creation and execution of SOPs, job aids, training materials, and other documentation to support business readiness and successfulgo-live. + Collaborate with business teams to assess staffing models and readiness for operational changes. + Deliver tailored written and verbal status updates to various audiences. + Facilitate pre- and post-go-live checkpoint calls andestablishCommand Centers for major launches. + Coordinate KPI/metric planning and ensure reporting is in place tomonitorgo-live success. + Support post-go-liveissuetriage and coordination to ensuretimelyresolution. + Ensure business process testing criteriaisdefined/documented, testing is executed, and defects are resolved. Ensure Business review and sign-off received on business test evidence. + Support the planning and execution of 1/1 US Employer Portfolio Leadership Command Center and other partnering Enterprise Command Centers. + Support lessons learned. Provide recommendations to improve the US Employer Portfolio Operational Readiness process and contribute toongoingprocess improvements within the role. + Maintain and enhance Operational Readiness Playbook, templates, and team documentation. + Support Cigna Pharmacy Issues Management process and drive assigned issues to closure. **Qualifications** + 7+ years of experience in operational readiness,project management,and/orchangemanagement + Skilled in core project management practices including PMBOK and Scaled Agile Framework(PMP and Safe Agile certifications are aplus) + Healthcareand/orPharmacy experiencerequired + Proven ability tooperateeffectively in a highly matrixed organization. + Excellent interpersonal skills with the ability to engage and influence stakeholders at all levels, including executive leadership. + Fact-based problem solver with sound decision-making capabilities. + Demonstrated success in managing complex, cross-functional initiatives. + Excellent leadership, communication, and planningskills + Fact-based problem solver with the ability to evaluate alternative courses of action and make sound managementdecisions + Highly collaborative experience working with cross-functional initiatives, with high complexity to deliver a defined set of outcomes andobjectives + Ability to buildtrustedpartnerships with internal and external business and technology teams. + Skilled ininfluencing and collaborating with operational areasimpactedby change. + Comfortable managing multiple priorities in ambiguous environments. + Ability toleveragedata insights and business knowledge toidentifyor develop solutions., engage technology throughappropriate channelsto solve problems + Works effectively under pressure,independently,and within collaborative teams. + Strong written and verbal communication skills. + Proficient inSharePoint, MS Excel, MS Word, PowerPoint, MS Outlook, MS Visio, Confluence, MSProjectand Jira + Strong business acumen and ability to quickly learn new business areas. + Strong analytical, decision-making, and critical thinking skills. **Competencies** + Influential leadership + Customer focus + Dealing with ambiguity + Personal accountability + Managing complexity + Acts with a sense of urgency + Priority setting + Thoughtful risk-taking + Driving Change + Managing Vision and Purpose + Negotiation + Customer Centric Thinking + Professional Savvy + Cross-Cultural Agility + Understanding Client/Customer Needs If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 109,600 - 182,600 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group . **About Cigna Healthcare** Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._